Ashley Baldwin
Miles City,MT
Summary
Dynamic and customer-focused professional with a proven track record at Unique Creations, excelling in team collaboration and problem-solving. Skilled in managing inventory and training staff, I consistently enhance customer experiences through friendly service and efficient operations. Committed to maintaining high standards in fast-paced environments.
Overview
16
16
years of professional experience
Work History
Cafe and Retail Lead
Unique Creations
Miles City, MT
07.2019 - Current
- Prepare coffee and espresso beverages while providing friendly, efficient customer service and accurately taking customer orders.
- Operate the point-of-sale system, handle cash and credit transactions, and maintain accurate payment procedures.
- Support day-to-day cafe and gift-shop operations, including opening and closing responsibilities.
- Receive, check in, price, stock, and restock gift-shop merchandise while maintaining an organized and appealing retail area.
- Monitor inventory levels and communicate with management regarding products that need to be reordered.
- Train and assist new employees with opening and closing procedures, daily store operations, and proper cleaning and maintenance of espresso equipment.
- Help ensure the cafe and retail areas remain clean, organized, well-stocked, and ready for customers.
Counter Service Pizza Maker
Little Caesars
Miles City, MT
08.2017 - 06.2019
- Prepared high-quality pizzas using standardized recipes and cooking techniques.
- Managed inventory levels, ensuring all ingredients were fresh and readily available.
- Trained new staff on pizza preparation, kitchen safety, and customer service standards.
- Oversaw daily operations, maintaining clean workstations and adhering to health regulations.
Waitress
Airport Inn
Miles City, MT
10.2015 - 03.2016
- Provided exceptional customer service in fast-paced dining environment.
- Managed food and beverage orders using point-of-sale systems efficiently.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Collaborated with kitchen staff to ensure timely delivery of meals to guests.
Front Desk Receptionist
Comfort Inn
Miles City, MT
05.2010 - 03.2013
- Managed front desk operations, ensuring prompt check-in and check-out processes for guests.
- Coordinated reservations using property management system, optimizing room availability and guest satisfaction.
- Assisted guests with inquiries and concerns, delivering exceptional customer service to enhance their experience.
- Streamlined communication between departments to improve response times for guest requests and maintenance issues.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
Education
GED -
Miles Community College
Miles City, MT05-2008
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
Timeline
Cafe and Retail Lead
Unique Creations
07.2019 - Current
Counter Service Pizza Maker
Little Caesars
08.2017 - 06.2019
Waitress
Airport Inn
10.2015 - 03.2016
Front Desk Receptionist
Comfort Inn
05.2010 - 03.2013
GED -
Miles Community College