Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ashley Ball

Kenneth City

Summary

Dynamic professional with extensive experience in customer service and sales, notably at Uber Eats. Proven ability in route navigation and conflict resolution, consistently enhancing customer satisfaction. Skilled in inventory management and employee training, driving revenue growth through effective team collaboration and strategic problem-solving. Punctual and reliable, committed to excellence in every task.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Delivery Driver

Uber Eats
St. Petersburg
12.2024 - Current
  • Communicated regularly with dispatch regarding any delays or issues encountered on routes.
  • Adhered to all applicable traffic laws while driving delivery vehicle.
  • Resolved customer complaints in a professional manner while maintaining positive relationships with clients.
  • Loaded, secured, and unloaded cargo in a safe and timely manner.
  • Inspected delivery vehicle to ensure optimal safety and performance prior to each trip.
  • Drove safely in all weather conditions including rain, snow, sleet, ice.
  • Received daily delivery instructions and route assignments from dispatch.
  • Maintained accurate records of goods delivered and collected payments as required.

Lead Deli Clerk

Sprouts Farmer Market
Kenneth City
09.2024 - 12.2025
  • Prepared all food orders according to customer specifications.
  • Provided accurate pricing information when requested by customers.
  • Adhered to health and safety standards while preparing food.
  • Performed opening and closing duties such as restocking supplies and cleaning work areas at the end of shift.
  • Greeted customers in a friendly and professional manner.
  • Assisted customers with selecting products from the deli case or menu board.
  • Participated in weekly team meetings to discuss performance goals or operational issues.
  • Maintained cleanliness of the deli area and equipment.
  • Demonstrated strong communication skills when interacting with customers and coworkers.
  • Followed company recipes for preparing foods such as soups, salads, sandwiches.
  • Resolved customer complaints in a timely manner while maintaining a polite demeanor.

Jewelry Sales Associate

English Rose
Maderia Beach
11.2022 - 08.2025
  • Tracked inventory levels to ensure adequate stock was available at all times.
  • Advised customers on the selection of products based on their needs and preferences.
  • Processed payments using point-of-sale systems, credit card machines, and cash registers.
  • Performed daily opening and closing procedures such as counting cash drawers and setting alarms.
  • Provided accurate information about warranties, pricing, policies.
  • Maintained an organized and clean store environment, including dusting displays regularly.
  • Created window displays that showcased new products.
  • Received inventory shipments and stocked shelves with merchandise.
  • Demonstrated product knowledge to answer customer questions and inquiries.
  • Performed basic repairs on jewelry items when needed.
  • Engaged in suggestive selling techniques to increase sales volume.
  • Assisted in the design of custom jewelry pieces for customers.
  • Resolved customer complaints in a professional manner.
  • Greeted customers and provided excellent customer service.
  • Facilitated returns or exchanges with minimal disruption to customers.
  • Processed sales transactions using cash registers or point-of-sale systems.
  • Completed paperwork accurately for all transactions according to company policies.
  • Upsold additional services or products to increase revenue opportunities.
  • Recommended, selected and located merchandise based on customer desires.
  • Greeted customers to determine wants or needs.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Answered store and merchandise questions and led customers to wanted items.

Front Desk/Housekeeping Room Attendant

Bellwether Beach Resort
St. Pete Beach
09.2021 - 11.2022
  • Provided guests with information on hotel services and room features.
  • Reported any maintenance issues or damage found in the guest rooms to supervisor.
  • Responded promptly to requests from guests and other departments.
  • Replenished room amenities according to established guidelines.
  • Cleaned guest rooms, including vacuuming carpets and dusting furniture.
  • Assisted in laundry operations when needed by sorting linens and loading machines.
  • Communicated effectively with team members about daily assignments and task progress.
  • Sanitized bathrooms by scrubbing sinks, toilets, bathtubs, showers, floors, mirrors, walls and counters.
  • Empty wastebaskets; replace trash bags; transport trash containers to designated disposal area.
  • Responded promptly to guest requests for additional supplies or services.
  • Transported cart with cleaning supplies, amenities and linens to assigned guest rooms.

Sales Associate/Management

711 Gas Station
St. Pete Beach
11.2010 - 09.2021
  • Developed and implemented strategies to increase sales revenue.
  • Managed inventory levels by tracking stock movement, restocking shelves as necessary, and ordering additional items when needed.
  • Utilized various software applications to process orders efficiently.
  • Served as a liaison between customers and corporate office for escalated issues or inquiries.
  • Monitored daily performance of team members and provided feedback.
  • Tracked customer orders to ensure timely delivery of goods and services.
  • Conducted weekly training sessions for new sales associates.
  • Implemented safety procedures in accordance with company policies.
  • Achieved company growth and brand development through market expansion and sales.
  • Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
  • Supported sales team members to drive growth and development.
  • Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
  • Resolved customer complaints regarding sales and service.
  • Coached, developed and motivated team to achieve revenue goals.

Assistant Store Manager

Beach Zone
St. Pete Beach
11.2016 - 11.2020
  • Organized weekly meetings with department heads to review progress on key objectives.
  • Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
  • Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
  • Ensured compliance with all safety regulations throughout the store premises.
  • Maintained accurate records of all transactions, stock levels and employee performance metrics.
  • Provided training to new employees on company policies and procedures.
  • Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
  • Provided leadership support during peak business hours by motivating staff members to meet targets.
  • Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
  • Supervised cash handling processes to ensure accuracy of transactions.
  • Managed day-to-day operations including scheduling shifts, assigning tasks.
  • Assisted in recruiting efforts by interviewing candidates for open positions in the store.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
  • Maintained inventory by checking merchandise to determine levels.
  • Delegated work to staff, setting priorities and goals.

Education

High School Diploma -

Downers Grove South High School
Downers Grove, IL
06-2006

Skills

  • Route navigation
  • Vehicle inspection
  • Cargo loading
  • Safety compliance
  • Delivery tracking
  • Customer service
  • Problem solving
  • Time management
  • Communication skills
  • Payment processing
  • Inventory management
  • Conflict resolution
  • Team collaboration
  • Problem-solving
  • Exceptional written and verbal communication skills
  • Punctual and reliable
  • Order picking and processing
  • Visual merchandising
  • Point of sale systems
  • Employee training
  • Staff scheduling
  • Store opening and closing
  • Sales expertise
  • Stock audits
  • Cash handling
  • Revenue growth
  • Investment product sales
  • Upselling strategies
  • Follow-up calls
  • Staff oversight
  • Shrink reduction
  • Revenue forecasting

Certification

. ServeSafe food certified.

Timeline

Delivery Driver

Uber Eats
12.2024 - Current

Lead Deli Clerk

Sprouts Farmer Market
09.2024 - 12.2025

Jewelry Sales Associate

English Rose
11.2022 - 08.2025

Front Desk/Housekeeping Room Attendant

Bellwether Beach Resort
09.2021 - 11.2022

Assistant Store Manager

Beach Zone
11.2016 - 11.2020

Sales Associate/Management

711 Gas Station
11.2010 - 09.2021

High School Diploma -

Downers Grove South High School

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