Ashley Ballard
Phoenix,AZ
Summary
Experienced in managing customer inquiries and enhancing service experiences in a fast-paced environment to drive company objectives. Proven ability to grasp new concepts quickly, thrive under pressure, and communicate ideas with clarity and impact. Proficient in utilizing Microsoft programs like Excel, Outlook, and Word to streamline processes and optimize productivity.
Overview
12
12
years of professional experience
Work History
Reservations Coordinator
American Airlines
Phoenix, AZ
02.2022 - Current
- Offered appropriate reservation options based on expected attendees when coordinating events.
- Offering CITI BANK card to eligible passengers traveling on the airlines
- Minimized overbooking situations through vigilant monitoring of incoming reservations and careful balancing of flight inventories.
- Make changes to reservations based on irregular situations that causes an interruption to their traveling schedule
- Book reservations for elite members of the advantage program using miles and rewards points
Pac Coordinator
Carecentrix
Phoenix, AZ
03.2018 - 10.2022
- Coordinate and screen patient’s information via fax
- Verify patients’ medical benefits via insurance providers by phone or online inquiries
- Order Supplies needed for a patient’s safe transition home.
Authorization Representative
DIRECT ENERGY
03.2014 - 03.2018
- Check status of established claims for new and existing homeowners
- Provided advice to homeowners of approvals and rejections from warranty
- Order replacement appliances/ calculate monetary value of appliances to distribute checks.
Barista
STARBUCKS
11.2012 - 06.2016
- Maintain a clean and safe environment for dine in or pick up
- Knowledgeable of all products offered
- Completed monthly inventory and monthly promotions
- Ordered and stocked supplies.
Dispatch
ONE HOUR HEATING AND COOLING
03.2013 - 04.2014
- Receive incoming calls and schedule service appointments
- Negotiate prices and up sale membership services
- Assign technicians for services issues.
Education
Skills
- Reservation Software Expertise
- Data entry proficiency
- Travel industry knowledge
- Guest Relations
- Payment Processing
- Upselling strategies
- Telephone reservations
- Customer Engagement
- Phone Etiquette
- Telephone reception
- Call Control
- Schedule Maintenance
Awardsandacknowledgements
- Perfect Attendance
- Most Overtime In a month’s time
- Proficient quality scores
References
References upon request
Timeline
Reservations Coordinator
American Airlines
02.2022 - Current
Pac Coordinator
Carecentrix
03.2018 - 10.2022
Authorization Representative
DIRECT ENERGY
03.2014 - 03.2018
Dispatch
ONE HOUR HEATING AND COOLING
03.2013 - 04.2014
Barista
STARBUCKS
11.2012 - 06.2016