Ashley Balloue
Server
Hemet,CA
Summary
I excel in high-pressure environments, Enthusiastic and reliable leader, takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
7
7
years of professional experience
Work History
Promotional Brand Ambassador
US Event Management
06.2020 - 01.2021
- Managed inventory at promotional events, ensuring sufficient stock levels were available for optimal success rates.
- Achieved high levels of customer engagement using innovative approaches tailored to individual preferences or interests.
- Displayed exceptional knowledge of products and services, enhancing credibility when presenting to potential customers.
- Generated leads for the sales team through persuasive presentations and informative discussions.
- Enhanced consumer interest by organizing interactive events and product demonstrations.
Server
Derby Room Sports Grill And Turf Club
08.2020 - 11.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Server
Tom's Farms
12.2019 - 08.2020
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
Lead Server
Applebee's Neighborhood Grill & Bar
06.2017 - 11.2018
- Managed high volume dining periods with effective time management and strong multitasking abilities.
- Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
- Cultivated warm relationships with regular customers.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Collaborated with kitchen staff to ensure accurate and timely delivery of meals, resulting in higher customer satisfaction rates.
- Implemented upselling techniques to boost average check size while still prioritizing guest satisfaction.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Inspected FOH stock to identify shortages, replenish supply and maintain consistent inventory.
Bar Server
Second Avenue Saloon And Sports Bar
07.2014 - 12.2016
- Maintained a clean and organized bar environment, ensuring compliance with health and safety regulations.
- Effectively managed time under pressure, balancing competing priorities during high-stress situations without sacrificing quality of service or customer satisfaction levels.
- Increased bar revenue by upselling premium drinks and recommending food pairings to guests.
- Handled customer complaints professionally, resolving issues in a timely manner to maintain guest satisfaction.
- Provided exceptional service to VIP guests, ensuring their needs were promptly attended to throughout their visit.
- Developed strong product knowledge through regular tastings and training sessions, enabling confident recommendations for customers seeking guidance on beverage selections.
- Assisted in employee training initiatives, mentoring new hires on proper serving techniques and company policies.
- Demonstrated versatility by adapting to various bar settings, including fine dining establishments, high-volume nightclubs, and casual pubs.
Education
No Degree - Real Estate
Colibri Real Estate
Online 12.2024
Skills
- Customer Engagement
- Exceptional communication
- Target audience understanding
- Event Management
- Product Demonstration
- Positive and Friendly Attitude
- Team Leadership
- Attention to Detail
- Problem-Solving
- POS system operations
- Responsible and Trustworthy
- Accurate money handling
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Server
Derby Room Sports Grill And Turf Club
08.2020 - 11.2020
Promotional Brand Ambassador
US Event Management
06.2020 - 01.2021
Server
Tom's Farms
12.2019 - 08.2020
Lead Server
Applebee's Neighborhood Grill & Bar
06.2017 - 11.2018
Bar Server
Second Avenue Saloon And Sports Bar
07.2014 - 12.2016
No Degree - Real Estate
Colibri Real Estate
Similar Profiles
Jennifer BarrettJennifer Barrett
Brand Manager (Contractor) and National Booking Agent at US Event ManagementBrand Manager (Contractor) and National Booking Agent at US Event Management
Monique BarrettMonique Barrett
Brand Ambassador at US Event ManagementBrand Ambassador at US Event Management
Brandon Lee KirbyBrandon Lee Kirby
Merchandising Specialist at US Event ManagementMerchandising Specialist at US Event Management