Ashley Banks
Lauderdale Lakes,FL
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
14
14
years of professional experience
Work History
Administrative Assistant
Castle Group
2022.11 - Current
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Scheduled office meetings and client appointments for staff teams.
- Executed record filing system to improve document organization and management.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Responded to inquiries from callers seeking information.
- Created and updated records and files to maintain document compliance.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Screened visitors and issued badges to maintain safety and security.
- Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
- Elevated overall productivity levels through consistent maintenance of electronic filing systems and shared document repositories.
Front Desk/ Front Desk Lead
Castle Group
2016.02 - 2022.11
- Answers telephones promptly and assists residents with questions and concerns
- Inputs/Processes/Closes work orders as required for landscape, maintenance, housekeeping, etc
- Maintains Association files, mail, binders, and office supply inventory
- Ensures all safety precautions and procedures are followed while performing duties
- Assists in review of leases, if applicable, as well as processing of new owner approval and interview packages
- Responsible for processing of Association expense checks
- Process invoices on Castle Click
- Reviews receivable reports and assists Community Association Manager in forwarding collection packages to counsel
- Performs property inspections as directed by Community Association Manager.
- Improved guest loyalty by proactively identifying opportunities for upselling additional services or amenities during the reservation process or at check-in/check-out stages.
- Managed room inventory effectively, minimizing overbooking situations and optimizing occupancy rates.
- Maintained a high level of professionalism with guests, ensuring their needs were met in a timely manner.
- Enhanced guest satisfaction by efficiently managing front desk operations and addressing inquiries promptly.
- Managed high call volume and email inquiries, efficiently addressing guest concerns and providing accurate information regarding reservations, rates, and services.
Counselor
YMCA Of Broward County
2012.07 - 2015.08
- Create lesson plans
- Supervise twenty kids at a time.
- Offered guidance and advice to help cultivate self-esteem and community involvement.
- Communicated closely with other counselors to devise programs and activities based on developmental and academic levels.
- Used cognitive behavior therapy to assist clients in recognizing and redirecting poor habits.
- Developed and facilitated group therapy sessions for increased social support and skill-building opportunities.
- Facilitated weekly group sessions to encourage self-reflection and problem-solving.
Hair Stylist
Head to Head Hair Salon
2009.12 - 2014.07
- Greet customers
- Set appointments, client consultation
- Wash, style hair
- Keep a clean and organized station.
- Distributed business cards outside of salon to generate new business.
- Educated customers on products to maximize benefits.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Completed safety training and certifications to minimize risk of infection or injury to customers.
- Determined appropriate hair treatments based on conditions and textures.
- Processed payments, entering sales in register for prompt customer service.
- Resolved guest complaints about service or style.
- Mixed pigments and used proper techniques to achieve desired color.
- Recorded notes for future reference about customer preferences and services delivered.
- Trimmed, cut, and shaped hair and hairpieces based on customer preference.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Counted and documented opening and closing cash amounts daily.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Answered phone calls and emails to schedule client appointments.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Offered professional cuts, color services and extensions to salon customers.
Sale assistant
Sally Beauty Supply
2010.03 - 2013.12
- Greet, Assist customers
- Stock, Inventory count
- Cashier.
- Assisted customers with prompt and polite support in-person and via telephone.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Helped customers locate products and checked store system for merchandise at other sites.
- Fielded customer questions to share information about products, availability, and pricing.
- Supported store management with administrative tasks such as scheduling appointments or updating client records.
- Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
- Increased sales by building strong customer relationships and providing excellent service.
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
Education
Cosmetology - Cosmetology Education
American Institute For Health And Wellness
Coconut Creek, FL08.2009
High School Diploma -
Boyd Anderson High School
Fort Lauderdale, FL05.2007
Skills
- Excel
- Power Point
- Jenark
- Outlook
- Remote Deposit
- Castle Click
- Basic computer skills
- Spreadsheet Management
- Office Administration
- Invoice Processing
- Microsoft Word
- Database Entry
Timeline
Administrative Assistant
Castle Group
2022.11 - Current
Front Desk/ Front Desk Lead
Castle Group
2016.02 - 2022.11
Counselor
YMCA Of Broward County
2012.07 - 2015.08
Sale assistant
Sally Beauty Supply
2010.03 - 2013.12
Hair Stylist
Head to Head Hair Salon
2009.12 - 2014.07
Cosmetology - Cosmetology Education
American Institute For Health And Wellness
High School Diploma -
Boyd Anderson High School
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