ASHLEY BANKS
San Diego,CA
Summary
Seasoned supervisor in office and administrative support with a solid background in overseeing daily operations and enhancing workflow efficiency. Skilled in team leadership, process optimization, and conflict resolution, ensuring smooth operational flow and staff productivity. Demonstrated ability to implement effective policies that significantly improve organizational procedures. Committed to fostering professional growth within teams while maintaining high levels of accuracy and compliance.
Overview
8
8
years of professional experience
Work History
R.V.T, Lead, Veterinary Sales Consultant
Rancho San Carlos Pet Clinic
San Diego, CA
07.2021 - Current
- Assign tasks to associates to fit skill levels, and maximize team performance.
- Identified customer needs by asking questions and advising on best solutions.
- Drove sales of company products and services by meeting with customers using strategic and organized approach.
- Listened to customer needs to identify and recommend best products and services.
- Enhance team member performance through the use of strategic and tactical approaches, motivational coaching, and training. Leading to the development and expansion of customer sales.
- Leverage leadership skills to identify deficiencies and opportunities to improve policies, procedures, and controls.
- Develop and implement appropriate plans to resolve unfavorable trends, and enhance revenue.
- Boosted client satisfaction ratings by offering proactive resolution ideas while driving actionable responses to questions, concerns or challenges.
- Increased revenue by skillfully upselling and closing customer sales and driving product benefits around client needs.
- Recruited, hired and trained new hires to optimize profitability.
LEAD TECHNICIAN, R.V.T.
Western Veterinary Group
Torrance, CA
01.2017 - 06.2021
- Monitor anesthesia, prepare patients and sx suite for surgical procedures.
- Perform dental (scaling, polishing and full mouth dental radiographs) Perform in house labs with IDEXX and Antech laboratory equipment, blood draws, catheter placement, radiographs.
- Devised and implemented safety programs, encouraging team members to take time to analyze situations and determine best course of action
- Planned, scheduled and delegated daily work to team of employees
- Managed multiple tasks and met time-sensitive deadlines
- Managed team performance by training, mentoring, disciplining and motivating employees
Education
Bachelor of Health Science -
CBD College
Los Angeles, CA12.2024
Associate of Science - Veterinary Technology
Stanbridge University
Irvine, CA2017
Associate of Science - Natural Sciences
Cerritos College
Norwalk, CA2015
Skills
- Verbal and Written Communication
- Product and Service Knowledge
- Exceeding Customer Expectations
- Strong Communication and Interpersonal Skills
- Engaging with Diverse Customers
- Customer Service
- Profit generation
- Relationship building
- Negotiation
Affiliations
05.2017 California Veterinary Medical Association (CVMA) 06.2016 Southern California Veterinary Medical Association (SVCMA) 06.2016 California Registered Veterinary Technicians Association (CARVTA) 06.2016 National Association of Veterinary Technicians (NAVTA)
Timeline
R.V.T, Lead, Veterinary Sales Consultant
Rancho San Carlos Pet Clinic
07.2021 - Current
LEAD TECHNICIAN, R.V.T.
Western Veterinary Group
01.2017 - 06.2021
Bachelor of Health Science -
CBD College
Associate of Science - Veterinary Technology
Stanbridge University
Associate of Science - Natural Sciences
Cerritos College
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