Ashley Barber
Holt,MI
Summary
Proven leader with extensive experience at Ross Dress For Less, adept in store operations management and team leadership. Excelled in enhancing customer satisfaction and streamlining processes, significantly raising efficiency. Skilled in problem-solving and employee motivation, ensuring high levels of customer service and engagement. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
7
7
years of professional experience
Work History
Assistant Store Manager
Ross Dress For Less
06.2023 - Current
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Fostered positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Created and maintained safe and secure work environments for employees.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Empowered team members by delegating tasks effectively while also offering guidance when needed.
Head Housekeeper
Holiday Inn And Suites
09.2017 - 07.2019
- Handled emergency situations calmly and efficiently while prioritizing guest safety at all times.
- Placed orders for housekeeping supplies and guest toiletries.
- Trained new housekeeping staff, ensuring adherence to high standards of cleanliness and professional conduct.
- Streamlined housekeeping processes for increased efficiency and reduced labor costs.
- Conducted regular inspections of rooms and common areas to ensure compliance with health and safety regulations.
- Communicated repair needs to maintenance staff.
Education
High School Diploma -
Charlotte Senior High School
Charlotte, MI05.2004
Skills
- Problem-Solving
- Customer Service
- Customer experience
- Customer Service and Engagement
- Cash handling proficiency
- Store operations management
- Customer Engagement
- Customer Relations
- Team Leadership
- Teamwork and Collaboration
- Delegating Work
- Employee Motivation
Timeline
Assistant Store Manager
Ross Dress For Less
06.2023 - Current
Head Housekeeper
Holiday Inn And Suites
09.2017 - 07.2019
High School Diploma -
Charlotte Senior High School