Ashley Barbere

Results-driven professional with extensive experience in cross-functional collaboration, customer engagement, and data-driven decision-making. Skilled in working closely with engineering, design, and leadership teams to prioritize and deliver impactful product features. Adept at creating streamlined processes and training resources to ensure team alignment and improve operational efficiency. Passionate about understanding customer pain points, gathering feedback, and translating insights into actionable solutions that enhance user experience and drive business growth. Eager to leverage my expertise to transition into a Product Manager role and contribute to product strategy and development.

• Selected to represent the support organization in a shadow session with the CEO, Tooey Courtemanche, highlighting the evolution of customer support processes and their impact on client satisfaction and retention.
• Received the peer-nominated "Optimism" Groundbreaker Award for outstanding contributions to the SoD team in EOY 2023.
• Reconstructed the organization's Support Order of Operations documentation and Troubleshooting guide, streamlining processes and providing clear paths to client resolutions, which improved team efficiency and consistency.
• Created step-by-step documentation for the Customer Support Issue process, outlining key points and expectations to guide the day-to-day work of the Subject Matter Expert team and ensure consistency across the team.
• Utilized internal data to develop a training program for Customer Support, focusing on successful triaging of client issues, effective use of resources, and collaboration with the right teams to ensure fast resolutions.