Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Ashley Barboza

San Benito

Summary

Dedicated Special Education Paraprofessional with a proven track record at Los Fresnos CISD, adept at implementing IEP compliance and behavior management strategies. Skilled in fostering a safe learning environment through effective conflict resolution and teamwork, enhancing student engagement and understanding of course materials. Committed to supporting diverse learning needs with empathy and patience.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Special Education Paraprofessional

Los Fresnos CISD
01.2019 - Current
  • Developed strong rapport with students by demonstrating empathy, patience, and understanding during daily interactions both inside and outside the classroom setting.
  • Managed challenging behaviors using de-escalation techniques to maintain a safe and productive learning environment for all students involved.
  • Assisted in the implementation of effective behavior management techniques, resulting in a more focused and positive classroom environment.
  • Monitored student classroom and outdoors activities to promote student safety.
  • Supported students with various disabilities through one-on-one sessions, improving their understanding of course materials and concepts.
  • Assisted in the organization of field trips and extracurricular events that offered valuable real-world experiences for special education students, fostering skill-building opportunities outside the classroom setting.

Gym Receptionist

TruFit Gym
06.2020 - 03.2021
  • Kept front desk and lobby clean, clutter-free and orderly to present attractive atmosphere.
  • Provided accurate information regarding gym services, pricing options, class schedules, and personal training packages to prospective members.
  • Handled incoming calls professionally and efficiently, addressing inquiries and scheduling appointments.
  • Enhanced gym member experience by providing exceptional customer service at the front desk.
  • Assisted management in maintaining a clean and organized gym environment, contributing to a positive atmosphere.
  • Monitored check-ins to identify delinquent accounts and collect payments.
  • Resolved customer problems and complaints.

Sales Associate

Bass Pro Shops
07.2018 - 12.2018
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
  • Managed efficient cash register operations.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.

Customer Service Representative

Maximus
09.2017 - 04.2018
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.

Cashier

McDonald's Restaurant
10.2004 - 04.2006
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized merchandise in front lanes.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.

Education

Bachelor of Science - Education

Walden University
Minneapolis, MN
06-2026

Associate of Science - Biology

Texas State Technical College
Waco, TX
05-2018

Skills

  • IEP compliance
  • Teacher assistance
  • Learning disabilities support
  • Classroom organization
  • Teaching and instruction
  • Conflict resolution
  • Behavioral plan management
  • Personal hygiene assistance
  • Physical disabilities support
  • Safety protocol adherence
  • Multitasking Abilities
  • Teamwork and collaboration

Certification

  • CPI Training - 2024-2025
  • CPR Certified - 2023-2025
  • Certified Educational Aide Certificate - 2024-2025

Languages

English
Native or Bilingual
Spanish
Limited Working

Timeline

Gym Receptionist

TruFit Gym
06.2020 - 03.2021

Special Education Paraprofessional

Los Fresnos CISD
01.2019 - Current

Sales Associate

Bass Pro Shops
07.2018 - 12.2018

Customer Service Representative

Maximus
09.2017 - 04.2018

Cashier

McDonald's Restaurant
10.2004 - 04.2006

Bachelor of Science - Education

Walden University

Associate of Science - Biology

Texas State Technical College

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Ashley Barboza