ASHLEY BARBREE
Bainbridge,GA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty and relationships. Encouraging manager with talents for team building, leading and motivating. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Proven track record of maintaining efficient office operations. Expertise in scheduling and coordinating meetings, managing travel and expense reports, and transcribing minutes. Proficient in Microsoft Office, Google Docs, and other presentation software with a fast and accurate typing speed.
Overview
14
14
years of professional experience
Work History
CUSTOMER SERVICE REPRESENTATIVE
Global Communications Group
08.2021 - 12.2022
- Actively listened to customers, handled concerns and suggestions quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Investigated and resolved accounting, service and delivery concerns.
- Updated account information to maintain customer records.
FRONT DESK RECEPTIONIST
Gray Robinson, Attorney's At Law
12.2019 - 08.2021
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees while over seeing all front desk operations.
- Helped Attorney's prepare reports and presentations for internal or client cases.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Completed data entry and filing to keep records updated for easy retrieval.
- Scheduled and confirmed office meetings and client appointments. Submit attorneys time and billing.
OFFICE MANAGER
Helzberg Diamonds
10.2011 - 12.2019
- Open and close store, which includes preparing cash tills and bank deposits, pay invoices
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Coordinated special projects and managed schedules and employee time cards.
- Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
ASSISTANT MANAGER
Zales The Diamond Store
05.2009 - 10.2011
- Responsible for selling high ticket items and maintaining sales and repair quotas
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Process credit applications and other forms of financing, receiving and pay invoices
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Education
Bachelor of Science - Criminal Justice
ALBANY STATE UNIVERSITY
Albany, GA05.2013
Associate of Science - Criminal Justice
Bainbridge State College
07.2010
High School Diploma -
BAINBRIDGE HIGH SCHOOL
Bainbridge, GA05.2004
Skills
- Word Processing
- Report Writing
- Research
- Fast Typing Speed
- Organizational Skills
- Microsoft Office Proficiency
- Meeting Deadlines Consistently
- Attention to Detail
- Transcription
- Continuous Learning Attitude
- Administrative Support
- Verbal and Written Communication
- Problem-Solving Abilities
Timeline
CUSTOMER SERVICE REPRESENTATIVE
Global Communications Group
08.2021 - 12.2022
FRONT DESK RECEPTIONIST
Gray Robinson, Attorney's At Law
12.2019 - 08.2021
OFFICE MANAGER
Helzberg Diamonds
10.2011 - 12.2019
ASSISTANT MANAGER
Zales The Diamond Store
05.2009 - 10.2011
Bachelor of Science - Criminal Justice
ALBANY STATE UNIVERSITY
Associate of Science - Criminal Justice
Bainbridge State College
High School Diploma -
BAINBRIDGE HIGH SCHOOL
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