Ashley Barclay
Roswell,GA
Summary
Proven leader in healthcare management, notably with Children's Healthcare of Atlanta, excelling in data analysis and fostering cross-functional teamwork. Streamlined workflows and enhanced quality assurance, achieving significant operational efficiencies. Skilled in building collaborative partnerships, my strategic approach has consistently driven project success and team excellence.
Overview
20
20
years of professional experience
Work History
Provider Capacity Coordinator
Children's Healthcare of Atlanta
Atlanta, GA
02.2023 - Current
- Monitored project progress and provided updates to stakeholders.
- Ensured compliance with company policies and procedures related to project management activities.
- Provided ongoing support for application users including answering questions, resolving problems or providing guidance on how best to utilize the system.
- Provided technical expertise in the design, build, testing and training of Epic applications.
- Developed customized reports utilizing various reporting tools available within the Epic suite.
- Assisted in troubleshooting application issues reported by users during testing and go-live phases.
- Configured workflows using Epic's tools to support the delivery of patient care services according to best practices.
- Reviewed, analyzed and evaluated systems to maintain project efficiency.
- Collected, analyzed and reported on data for use in operational planning.
- Evaluated current processes and proposed solutions to improve efficiency.
- Researched problems reported by users in order to resolve them quickly.
- Analyzed data trends to identify potential areas of improvement in operational processes.
Practice Operations Supervisor
Children’s Healthcare of Atlanta
Atlanta, GA
02.2021 - 02.2023
- Managed administrative staff by creating detailed duty assignments and issuing timely work schedules.
- Recruited and selected qualified candidates to enhance team capability.
- Evaluated and analyzed current workflows for optimization.
- Developed work schedules according to budgets and workloads, covering priority tasks.
- Evaluated workplace efficiency through detailed analysis of employee reports.
- Provided insights based on metric evaluations to support strategic decision-making.
- Provided direction to employees in resolving challenging problems.
- Entrusted tasks to team members, establishing priorities and objectives.
- Mitigated process delays by implementing best practices.
- Pinpointed efficiency gaps and designed solutions to boost organizational quality.
- Assessed employee performance issues to develop suitable solutions.
- Supervised team operations to ensure adherence to established guidelines.
- Clarified procedures by providing clear explanations of workplace policies.
- Led orientation sessions to effectively onboard new employees.
- Partnered with supervisors to streamline team collaboration.
- Cultivated workforce capabilities achieving greater corporate advancement.
- Provided comprehensive analyses through report preparation tailored for leadership and compliance entities.
- Managed recruitment processes, conducting interviews and selecting candidates for vacant positions.
- Responded effectively to customer concerns and queries.
- Optimized workflows to enhance the effectiveness of daily operations.
- Formed high-performing operational teams to exceed production goals.
- Prepared staffing schedules to align with service needs.
- Collaborated with managers to address challenges in employee productivity, office resources, and scheduling conflicts.
- Managed execution of operational procedures, goals, and objectives.
- Promoted safety and energy in the work environment through consistent employee acknowledgment.
- Trained and guided employees to enhance productivity.
- Executed prompt updates and modifications within scheduling system.
- Updated status reports by entering information into system.
- Leveraged MS Office and Excel for data analysis and spreadsheet creation.
Office Manager
Superior Sign Services
Roswell, GA
06.2008 - 01.2021
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Assigned work and monitored performance of project personnel.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Used judgment and initiative in handling confidential matters and requests.
- Administered payroll and maintained proper documentation of employee personnel.
- Reviewed files and records to obtain information and respond to requests.
- Produced thorough, accurate and timely reports of project activities.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Sustained office efficiency by implementing and planning office systems, equipment procurement and layouts.
Patient Registration Associate
Children’s Healthcare of Atlanta
Atlanta, GA
02.2017 - 09.2018
- Verified insurance and collected critical data elements to properly identify and bill patients.
- Protected medical information against unauthorized access, loss or corruption by consistently following security protocols.
- Screened patients before and during admissions processes.
- Met needs of physicians and other treating team members with timely retrievals of patient medical records.
- Registered patients using proper data entry procedures and fully compliant ICD-10 and CPT codes.
- Recognized by management for providing exceptional customer service.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Unit Secretary (PICU)
Children’s Healthcare of Atlanta
Atlanta, GA
12.2015 - 02.2017
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Answered phone calls to provide assistance, information and medical personnel access.
- Answered telephones and directed calls to appropriate medical or adminstrative staff.
- Facilitated timely execution of lab tests and medication refills.
- Retrieved physicians' paperwork, including lab test requests.
- Monitored unit supply levels and notified management of ordering needs.
- Arranged hospital admissions for patients as required.
- Compiled physical and digital documents, charts and reports.
- Drafted and distributed memos and emails for entire unit.
- Maintained strong and trusting rapport with patients and all healthcare staff to build relationships.
- Greeted patients, determined purpose of visit and directed to appropriate staff.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Routed laboratory or diagnostic results to appropriate staff.
- Communicated with patients with compassion while keeping medical information private.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
Account Manager
Anchor Sign
Charleston, SC
08.2005 - 05.2008
- Renewed existing accounts by cementing trusting relationships with customers.
- Reduced process lags by training employees on best practices and protocols.
- Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
- Negotiated contracts and closed agreements to maximize profits.
- Developed successful customer relationships and quickly resolved service requests to increase sales.
- Analyzed sales space capacities based on system parameters, securing high stock availability.
- Listened to customer needs to identify and recommend best products and services.
- Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
Education
Bachelor of Arts - Liberal Arts And General Studies
Mansfield University of Pennsylvania
Mansfield, PA05.2005
Some College (No Degree) - Nursing
Kennesaw State University
Kennesaw, GAMaster of Science - Healthcare Management And Informatics
Kennesaw State University
Kennesaw, GASkills
- Data Analysis and Reporting
- Performance Management
- Quality Assurance
- Workflow Optimization
- Timely Schedule Organization
- Collaborative Partnership Development
- Cross-functional teamwork
- Epic software proficiency
- Healthcare IT experience
- Team leadership
Timeline
Provider Capacity Coordinator
Children's Healthcare of Atlanta
02.2023 - Current
Practice Operations Supervisor
Children’s Healthcare of Atlanta
02.2021 - 02.2023
Patient Registration Associate
Children’s Healthcare of Atlanta
02.2017 - 09.2018
Unit Secretary (PICU)
Children’s Healthcare of Atlanta
12.2015 - 02.2017
Office Manager
Superior Sign Services
06.2008 - 01.2021
Account Manager
Anchor Sign
08.2005 - 05.2008
Bachelor of Arts - Liberal Arts And General Studies
Mansfield University of Pennsylvania
Some College (No Degree) - Nursing
Kennesaw State University
Master of Science - Healthcare Management And Informatics
Kennesaw State University