Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ashley Barker

Balmorhea,TX

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Responsible and dedicated customer service team member with proven multitasking and organizational skills. Proficient in operating in fast-paced environment to coordinate paperwork, process payment and complete orders. Proactively manage shipments and coordinate deliveries with strong attention to detail and systematic approach. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Capable pharmacy team member proficient in assisting pharmacists with preparing prescriptions and meeting customer needs. Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers and individuals to address issues. Good relationship-building and multitasking skills.

Overview

5
5
years of professional experience

Work History

Housekeeper

Oso Flojo Lodge
04.2014 - 04.2015
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors..
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Verified cleanliness and organization of storage areas and carts.
  • Adhered to professional house cleaning checklist.
  • Changed bed linens and collected soiled linens for cleaning.
  • Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.

Pharmacy Technician

Walmart Pharmacy
10.2013 - 03.2014
  • Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Streamlined prescription processing with accurate data entry and verification of patient information.
  • Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
  • Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
  • Aided pharmacists in preparing sterile compounding products for IV administration using aseptic techniques.
  • Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
  • Expedited insurance claim resolutions by liaising with healthcare providers and insurance companies on patients'' behalf.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
  • Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Ensured patient safety by strictly following drug storage guidelines, including proper temperature and light exposure control.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Entered and processed patients' prescriptions into internal system.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
  • Collected co-payments or full payments from customers.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Counted, measured and compounded medications following standard procedures.
  • Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.

Customer Service/Assistant

ABC Pump
03.2011 - 02.2013
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Streamlined the customer service process for increased efficiency and faster response times.
  • Assisted customers with product selection, providing detailed information on features and benefits.
  • Collaborated with team members to improve overall customer experience and boost company reputation.
  • Processed returns and exchanges, adhering to company policies while prioritizing customer satisfaction.
  • Managed customer complaints effectively, offering solutions that exceeded expectations.
  • Contributed to sales growth by up-selling additional products or services when appropriate.
  • Provided exceptional support during peak hours as well as holidays and special events.
  • Monitored inventory levels to ensure adequate stock availability for customers' needs.
  • Developed strong relationships with customers, establishing trust and loyalty through attentive service.
  • Reduced wait times by efficiently managing multiple tasks simultaneously without compromising quality of service.
  • Prevented potential escalations by identifying potential issues early on and proactively offering solutions to resolve them swiftly.
  • Maintained clean and organized work environment to maintain customer safety.
  • Built strong relationships with customers and colleagues by providing friendly and personable service.
  • Responded to customer calls and emails to answer questions about products and services.
  • Collaborated with other departments to guarantee customer satisfaction.
  • Utilized problem-solving skills to address customer queries and complaints.
  • Answered customer questions about product availability and shipment times.
  • Refunded money and adjusted bills to resolve customer service or billing complaints.
  • Described products to customers and how best to care for merchandise.

Cashier/Customer Service

Dry Clean Super Center
01.2010 - 09.2011
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Prevented loss by vigilantly monitoring potential theft or fraud situations in store.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Welcomed customers and helped determine their needs.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with returns, refunds and resolving transaction issues.

Education

High School Diploma -

Alpha Charter School
Garland, TX
05.2008

Skills

  • Customer Service
  • Housekeeping
  • Time management
  • Supply Inventory Management
  • Regulatory Compliance
  • Processing Payments
  • HIPAA
  • Data Entry
  • Product Promotion
  • Account Management
  • Technical Support
  • Complaint Resolution
  • Cash Handling
  • Documentation and Reporting
  • File Coordination
  • Multitasking
  • Product Knowledge
  • Telephone Etiquette
  • Direct Sales

Timeline

Housekeeper

Oso Flojo Lodge
04.2014 - 04.2015

Pharmacy Technician

Walmart Pharmacy
10.2013 - 03.2014

Customer Service/Assistant

ABC Pump
03.2011 - 02.2013

Cashier/Customer Service

Dry Clean Super Center
01.2010 - 09.2011

High School Diploma -

Alpha Charter School

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Ashley Barker