Ashley Barker
Belmont,NC
Summary
Adept at enhancing guest relations and workplace safety, my tenure at Pet Paradise saw a significant uptick in customer satisfaction and repeat business. Skilled in staff supervision and conflict resolution, I led initiatives that improved service effectiveness and resolved complaints, fostering a positive, results-driven team environment. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Front of House Supervisor
Pet Paradise
04.2021 - Current
- Enhanced customer satisfaction by providing attentive service and addressing concerns promptly.
- Trained new employees on company policies, procedures, and service standards to ensure consistent guest experiences across the team.
- Developed strong relationships with customers, resulting in repeat business and word-of-mouth referrals.
- Acted as a liaison between Front of House and Back of House departments, ensuring clear communication for seamless service.
- Proactively identified opportunities for process improvement within the Front of House , game planning and helping to implement changes to enhance overall effectiveness.
- Handled customer complaints professionally and effectively, turning potential negative situations into positive outcomes.
Education
No Degree - Nursing
Gaston College
Dallas, NCSkills
- Workplace Safety
- Guest Relations
- Task Delegation
- Staff Motivation
- Staff Supervision
- Policy Enforcement
- Performance Evaluation
- Upselling strategies
- Conflict Resolution
- Training and coaching
- Complaint Handling
- Staff Management
- Time tracking
- Emergency Procedures
- Team Oversight
Timeline
Front of House Supervisor
Pet Paradise
04.2021 - Current
No Degree - Nursing
Gaston College