Summary
Overview
Work History
Education
Skills
References
Accomplishments
Timeline
Generic

Ashley Barnes

Dallas,NC

Summary

Dynamic Optician and experienced Supervisor with a solid track record at NuVue Optical and UPS, specializing in inventory management and relationship building. Proven ability to enhance team productivity and customer satisfaction through strategic staff development and process optimization. Recognized for achieving significant cost reductions while driving productivity, showcasing strong attention to detail and decisive goal-oriented leadership.

Overview

17
17
years of professional experience

Work History

Optician/Consultant

NuVue Optical
Charlotte, NC
10.2014 - Current
  • Collaborate with ophthalmologists and healthcare practitioners when additional medical treatment is required.
  • Supplied, fitted, and adjusted eyeglasses, contact lenses and vision aids.
  • Processed payments and issued receipts for services.
  • Updated and organized appointment schedules.
  • Performed tasks to keep reception area presentable.
  • Oversaw acquisition of inventory for healthcare facility.
  • Specialized in frame styling, precise eyewear fitting, and lens verification.
  • Acquired and logged patient historical data.
  • Handled maintenance of charts through filing, purging, and obtaining insurance authorizations.
  • Handled all aspects of reconciling accounts and processing supplier payments.

Part Time Supervisor

UPS
Charlotte, NC
03.2022 - 05.2023
  • Managed team of 20+ employees, ensuring high productivity and quality standards were met.
  • Responded promptly to inquiries from managers regarding shift changes or overtime requests.
  • Reconciled payroll discrepancies by reviewing time sheets, production charts and wage tables.
  • Monitored employee attendance, addressing any punctuality or absenteeism issues.
  • Maintained employee records for payroll processing.
  • Monitored employee productivity to provide constructive feedback and coaching.
  • Processed and issued paychecks and earnings statements.
  • Addressed and resolved interpersonal conflicts within the team, maintaining a harmonious work environment.
  • Complied with company policies, objectives and communication goals.
  • Reviewed timesheets for accuracy before submitting them for payroll processing.
  • Trained new employees on company timekeeping systems.
  • Oversaw the training of new hires on proper use of the timekeeping system software.
  • Implemented quality control measures, significantly reducing error rates.
  • Processed new employee paperwork and entered information into payroll system.
  • Acted as a liaison between upper management and staff, facilitating open communication.
  • Coordinated with payroll staff members to verify accuracy of timesheets prior to payment processing.
  • Trained new employees on company policies, job duties, and performance expectations.
  • Fostered a positive and motivating work environment, leading to an increase in team morale.
  • Tracked employee vacation days, sick leave, personal days, and other forms of time off.
  • Coordinated with other department supervisors to ensure smooth workflow and project alignment.
  • Resolved conflicts between employees over scheduling issues or absences from work.
  • Conducted regular performance evaluations, providing constructive feedback and setting individual goals.
  • Monitored and supervised daily operations of the time office, ensuring all employees were clocked in and out correctly.
  • Managed scheduling for staff, ensuring adequate coverage during peak times and projects.
  • Assessed staffing needs to ensure adequate coverage during peak periods of business activity.
  • Developed and maintained a safe working environment, adhering to all safety protocols and regulations.
  • Identified opportunities for process improvements, leading to cost reductions and increased productivity.
  • Provided guidance and advice to staff members regarding their working hours.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Worked effectively in team environments to make the workplace more productive.
  • Operated equipment and machinery according to safety guidelines.
  • Operated a variety of machinery and tools safely and efficiently.

Optician/Receptionist

Carolina Vision I
04.2013 - 10.2014
  • Consult with and refer patients to ophthalmologist or other health care practitioner if additional medical treatment is determined necessary
  • Supply, fit and adjust eyeglasses, contact lenses and other vision aids
  • Receive payment and record receipts for services
  • Schedule appointments and maintain and update appointment calendars
  • Perform duties, such as taking care of plants or straightening magazines to maintain lobby or reception area
  • Solely responsible for ordering supplies for doctor's office
  • Pre-exam testing including: auto lensometry, visual field testing, and refractrometry
  • Obtaining and recording patient history
  • Insertion and removal training (soft, hard, and keratoconus), selling, ordering, and dispensing contact lenses
  • Front desk duties including: scheduling appointments, preparation of charts maintenance of charts (filing and purging), obtaining insurance authorizations, and filing insurance claims

Doctor's Technician/Receptionist

Mazhari Eye Care
Shelby, NC
03.2009 - 07.2009
  • Consult with and refer patients to ophthalmologist or other health care practitioner if additional medical treatment is determined necessary
  • Supply, fit and adjust eyeglasses, contact lenses and other vision aids
  • Receive payment and record receipts for services
  • Schedule appointments and maintain and update appointment calendars
  • Perform duties, such as taking care of plants or straightening magazines to maintain lobby or reception area
  • Pre-exam testing including: auto lensometry, visual field testing, and refractrometry
  • Obtaining and recording patient history
  • Insertion and removal training (soft, hard, and keratoconus), selling, ordering, and dispensing contact lenses
  • Front desk duties including: scheduling appointments, preparation of charts, maintenance of charts (filing and purging), obtaining insurance authorizations, and filing insurance claims

Sales Associate

National Vision Inc.
Rock Hill, SC
11.2007 - 03.2009
  • Selling, adjusting, repair and dispensing of eyeglasses and contacts
  • Recommend, selects and help locate or obtain merchandise based on customer needs and desires
  • Preparation of charts, maintenance of charts (filing and purging), obtaining insurance authorizations, and filing insurance claims
  • Worked in multiple office locations (Rock Hill SC, Shelby, NC, Gastonia NC, and Charlotte, NC)
  • Greet customers and ascertain what each customer wants or needs
  • Compute sales prices, total purchases and receive and process cash or credit payment
  • Answer questions regarding the store and its merchandise
  • Ticket, arrange and display merchandise to promote sales
  • Exchange merchandise for customers and accept returns
  • Clean shelves, counters, and tables
  • Help customers try on or fit merchandise
  • Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, end vouchers, balancing cash drawers, and making deposits

Education

DIPLOMA - Academics, Marketing/Advertising

YORK COMPREHENSIVE HIGH SCHOOL
01.2007

Skills

  • Inventory oversight
  • Priority management
  • Staff management
  • Schedule development
  • Policy and procedure development
  • Attention to detail
  • Relationship building
  • Documentation and reporting
  • Process improvement
  • Customer service
  • Staff development
  • Decision-making
  • Goal oriented
  • Workflow management

References

References available upon request.

Accomplishments

Excelled in UPS Metro Division and promoted to supervisor within 2 months

Timeline

Part Time Supervisor

UPS
03.2022 - 05.2023

Optician/Consultant

NuVue Optical
10.2014 - Current

Optician/Receptionist

Carolina Vision I
04.2013 - 10.2014

Doctor's Technician/Receptionist

Mazhari Eye Care
03.2009 - 07.2009

Sales Associate

National Vision Inc.
11.2007 - 03.2009

DIPLOMA - Academics, Marketing/Advertising

YORK COMPREHENSIVE HIGH SCHOOL

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