Ashley Barnes
Tucson,AZ
Summary
Accomplished Fraud Analyst with a proven track record at Alorica for identifying and mitigating fraudulent activities through advanced fraud pattern analysis and anomaly detection. Leveraged strong communication skills to enhance team productivity and customer satisfaction. Achieved significant reductions in fraud-related losses, demonstrating exceptional risk level determination and interpersonal abilities.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Fraud Analyst
Alorica
01.2024 - Current
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Analyzed large amounts of data to find patterns of fraud and anomalies.
- Analyzed financial statements to identify discrepancies, irregularities and fraudulent activity.
- Evaluated customer data to identify and prevent fraudulent activities.
Assistant Store Manager
McDonald's
08.2018 - 12.2023
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Rotated merchandise and displays to feature new products and promotions.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Created and maintained safe and secure work environments for employees.
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Reported issues to higher management with great detail.
- Trained and guided team members to maintain high productivity and performance metrics.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Assisted in recruiting, hiring and training of team members.
- Reduced operational risks while organizing data to forecast performance trends.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Interacted well with customers to build connections and nurture relationships.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Raised property accuracy and accountability by creating new automated tracking method.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Customer Service Representative
Afni Inc, Verizon
07.2024 - 12.2024
- Responded to customer requests for products, services, and company information.
- Increased efficiency and team productivity by promoting operational best practices.
- Delivered prompt service to prioritize customer needs.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Educated customers about billing, payment processing and support policies and procedures.
Claims Adjuster
GEICO
01.2022 - 01.2023
- Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
- Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
- Examined claims forms and other records to determine insurance coverage.
- Verified insurance claims and determined fair amount for settlement.
- Prepared summaries of damage, payments, and policy coverage.
- Negotiated with policyholders and claimants to reach mutually satisfactory resolutions.
- Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
- Followed up on potentially fraudulent claims initiated by claims representatives.
- Followed up with insured individuals regarding premium and deductibles payments.
- Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
- Reviewed questionable claims by conducting agent and claimant interviews to correct omissions and errors.
- Read over insurance policies to ascertain levels of coverage and determine whether claims would receive approvals or denials.
- Clarified coverage of losses to policyholders and provided assistance in itemizing damages and finding alternative living arrangements.
- Interviewed agents and claimants to correct errors or omissions and investigate questionable claims.
- Maintained contact with claimants and attorneys to determine treatment status.
Education
Na - Counseling Psychology
Pima Community College
Tucson, AZ03.2030
Medical Billing And Coding - Billing And Coding
Carrington College
Tucson, AZ05.2018
Skills
- Fraud patterns
- Transaction review
- Risk level determination
- Fraud and anomaly analysis
- Telephone and email etiquette
- Account information review
Accomplishments
- Documented and resolved Issue which led to Results.
- Achieved Result through effectively helping with Task.
- Supervised team of Number staff members.
- Achieved Result by introducing Software for Type tasks.
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Collaborated with team of Number in the development of Project name.
- Achieved Result by completing Task with accuracy and efficiency.
Certification
Medical billing and coding
Timeline
Customer Service Representative
Afni Inc, Verizon
07.2024 - 12.2024
Fraud Analyst
Alorica
01.2024 - Current
Claims Adjuster
GEICO
01.2022 - 01.2023
Assistant Store Manager
McDonald's
08.2018 - 12.2023
Medical billing and coding
Na - Counseling Psychology
Pima Community College
Medical Billing And Coding - Billing And Coding
Carrington College