Ashley Barrett
Treatment Plan Coordinator
Kirkland,WA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
21
21
years of professional experience
Work History
Treatment Plan Coordinator/Patient Intake Coordinator
Clear Choice Dental Implant Center
08.2023 - Current
- Coordinated communication between patients and dental professionals to streamline care processes.
- Managed scheduling for consultations and procedures, optimizing patient flow and resource allocation.
- Trained new staff on operational procedures, fostering a culture of teamwork and efficiency within the center.
- Enhanced patient satisfaction by efficiently coordinating treatment plans and scheduling appointments
- Demonstrated a commitment to excellent patient care by consistently following up on treatment progress, addressing concerns, and providing support as needed.
- Improved overall patient experience by providing knowledgeable answers to inquiries related to appointment scheduling or clinical procedures.
- Coordinated patient transfers smoothly, ensuring continuity of care.
- Maintained high level of professionalism and empathy in all patient interactions, fostering trust and confidentiality.
- Answered phone calls and provided new clients with required paperwork to initiate service.
Customer Service Representative
Citi Group
05.2005 - 01.2007
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer service orders promptly to increase customer satisfaction.
Education
Associate Degree In Nursing - Nursing
Carrington College - Albuquerque, NM
Albuquerque, NM05.2010
Skills
- Patient care coordination
- Appointment scheduling
- Organizational skills
- Relationship building
- Office administration
- Patient flow management
- Scheduling
- Cross-functional teamwork
- Patient outreach and Follow-up
- Patient satisfaction
- Healthcare system navigation
- Teamwork and collaboration
- Time management
- Reliability
- Excellent communication
Timeline
Treatment Plan Coordinator/Patient Intake Coordinator
Clear Choice Dental Implant Center
08.2023 - Current
Customer Service Representative
Citi Group
05.2005 - 01.2007
Associate Degree In Nursing - Nursing
Carrington College - Albuquerque, NM