Ashley Barroga

Experienced with developing and executing email campaigns that enhance customer engagement. Utilizes email automation tools to streamline communication and deliver targeted messages. Knowledge of segmentation techniques and data analysis to improve campaign effectiveness.

• Created a standard text template used enterprise wide for Bed Bath and Beyond online services.
• Provided feedback to initiate Workflow changes including processing Orders, processing customer issues, processing automated responses, innovative feedback impacting business workflow.
• Created training scripts and created phone call, email, and chat scripts to meet all requirements and assist customers with a positive feedback of top performance marks and feedback from customer surveys regarding correspondences.
• Led the initiative of our written communication to solve issues and obtain all information within the first contact, making more than 87% of contacts being resolved within the first contact through email/chat [Also known as First Call Resolution].
• Emphasized on the diversity of the workplace honoring all cultures work appropriately while creating a comfortable and welcoming workplace.
• Managed front desk operations with a staff of four. Formally recognized for excellence achieved in financial analysis, budgeting and forecasting. Scheduling. Provided formal written standard customer responses to be used enterprise wide.
• Facilitated onboarding of new employees by scheduling training, answering questions and processing paperwork.
• Investigated any necessary information for proper billing for insurance companies, patients and DMEs such as proper billing codes.
• Improved office organization by compiling quarterly budget reports, financial spreadsheets, organizational charts and company data reports using advanced Microsoft Excel functions.
• Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.
• Answered multiple phone lines, transferred calls to corresponding departments, filed patient records and billed accordingly.

• LinkedIn Learning Online Marketing Foundations Certificate – LinkedIn Learning.
• Salesforce Certified Administrator - Salesforce.
• Tx Driver's License
• Salesforce Certified Administrator
• OSHA Certified
• Microsoft Office Specialist (MOS) Certification
• First Aid Certification
• Child Development Associate (CDA) Certificate
• ServSafe Food Handler's Certification
• Microsoft Office Specialist, Excel Certification – Microsoft.
• Professional Telephone Skills Certification – Phone Pro.
• HIPAA Compliance Certification – Supremus Group LLC or Training-HIPAA.net.