Hardworking account manager with several years of experience working directly with clients to service accounts. Excellent problem solving, communication, and multitasking abilities. Highly skilled at working with others and working within deadlines.
Overview
19
19
years of professional experience
Work History
Account Manager
Money Mailer LLC
03.2020 - Current
Manage and oversee over 150+ ads and clients.
Work closely with the client's and the art department to create new ads.
Manage client ad changes and ad approvals.
Provide excellent account services to clients, sales reps, and franchise owners.
Perform data entry into booking systems to ensure accuracy of orders.
Assist in pagination with magazine and envelope layouts.
Project Manager
The Inside Coup
Scottsdale, AZ
04.2018 - 03.2020
Help lead a team of 6 graphic designers: manage workflow, ad creation, and revisions.
Assisted the design department in magazine layout and pagination.
Provide excellent account services to clients and franchise owners.
Provide feedback to graphic designers.
Lead team meetings to strategize monthly deadlines.
Trained and coached new franchisees and their sales representatives on procedures.
Administration Manager
Amerit Fleet Solutions
Phoenix, AZ
09.2016 - 04.2018
Provided excellent customer service between CenturyLink technicians and supervisors.
Performed data entry for mechanics, including billing, coding, and opening/closing vehicle work orders.
Provided daily vehicle updates to fleet manager and mechanics.
Dispatched mechanics for fleet service calls.
Provided record keeping and knowledge of all vehicle repairs.
Served as a point of contact for CenturyLink vendors.
Analyzed and reviewed cost reports to ensure correct billing between fleet service and client.
Website Manager
Hat Club LLC
Phoenix, AZ
08.2008 - 09.2016
Strong knowledge in the Shopify Plus Platform.
Provided customer service for corporate office and HatClub.com.
Managed workflow to exceed quality service goals.
Managed on-site warehouse, including packaging and distribution for all online orders.
Created and developed email campaigns for new product and marketing.
Handled all product uploads to the website, including imagery, product descriptions, alt tags, meta tags, and meta descriptions.
Communicated with vendors to manage cost control.
Worked closely with the buying department to ensure availability of product and purchasing to match customer demand.
Managed inventory control.
Store Manager
Hat Club LLC
Phoenix, AZ
04.2006 - 08.2008
Conducted daily store operations, including opening and closing procedures and cash handling.
Trained staff to deliver outstanding customer service.
Completed weekly schedules according to payroll policies.
Monitored inventory levels and placed orders to restock shelves.
Merchandising.
Assigned employees to specific duties to best meet the needs of the store.
Education
High School Diploma -
Mountain Ridge High School
Glendale
05-2005
Skills
Customer Service
Problem Solver
Excellent communication skills
Order Fulfillment
Account Management
Team Collaboration
Timeline
Account Manager
Money Mailer LLC
03.2020 - Current
Project Manager
The Inside Coup
04.2018 - 03.2020
Administration Manager
Amerit Fleet Solutions
09.2016 - 04.2018
Website Manager
Hat Club LLC
08.2008 - 09.2016
Store Manager
Hat Club LLC
04.2006 - 08.2008
High School Diploma -
Mountain Ridge High School
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