Ashley Barton
Alhambra,CA
Summary
Dynamic leader with a proven track record at Compass Group USA, enhancing customer satisfaction and streamlining operations. Skilled in multitasking and problem-solving, I excel in fast-paced environments, significantly boosting sales and team performance. My positive attitude and meticulous attention to detail have fostered professional growth and improved service delivery, embodying the desired blend of hard and soft skills.
Overview
2025
2025
years of professional experience
Work History
Food Service Worker
Compass Group USA
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Delivered exceptional service by promptly addressing customer concerns and special requests.
- Developed rapport with customers, fostering loyalty, repeat business, and positive word-of-mouth referrals.
Server
Great Wolf Lodge Resort
06.2022 - 12.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Ensured accurate cash handling and processed transactions swiftly, contributing to restaurant's financial accuracy.
- Answered customers' questions, recommended items, and recorded order information.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Increased sales significantly by upselling higher-end products to customers.
Assistant Director of Dining Services
Compass Group Management
08.2021 - 05.2022
- Mentored junior staff members, fostering professional growth and improved performance within the team.
- Conducted regular performance evaluations for team members, identifying areas for improvement and providing constructive feedback to support growth.
- Managed inventory control effectively for optimal cost savings and minimal waste.
- Improved overall dining services by implementing efficient operational procedures and staff training programs.
- Established positive relationships with guests by consistently offering friendly, attentive service during their dining experiences.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Manager
Wolfgang Puck
09.2010 - 03.2020
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Controlled costs to keep business operating within budget and increase profits.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Established team priorities, maintained schedules and monitored performance.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Managed and motivated employees to be productive and engaged in work.
Education
In Progress - Undecided
Pasadena City College
Pasadena, CAHigh School Diploma - General Studies
Woodrow Wilson High School
Los Angeles, CA06.2010
Skills
- Quick learner
- Positive attitude
- Multitasking
- Customer service
- Problem-solving
- Positive attitude and energy
- Attention to detail
- Fast-paced environment
Timeline
Server
Great Wolf Lodge Resort
06.2022 - 12.2024
Assistant Director of Dining Services
Compass Group Management
08.2021 - 05.2022
Manager
Wolfgang Puck
09.2010 - 03.2020
Food Service Worker
Compass Group USA
In Progress - Undecided
Pasadena City College
High School Diploma - General Studies
Woodrow Wilson High School