Ashley Basquez
Roy,UT
Summary
Detail-oriented Billing and Accounts Receivable Specialist with expertise in medical and dental revenue cycle management. Skilled in recovering aged receivables and resolving complex insurance issues to enhance cash flow. Experienced in claims follow-up and denial management, effectively investigating billing discrepancies to secure reimbursements. Proven ability to manage high-volume accounts receivable operations while maintaining accuracy and fostering communication with patients and insurance providers.
Overview
7
7
years of professional experience
Work History
Billing/AR Specialist
Mountain View Pediatric Dentistry
01.2023 - Current
- Recovered aged receivables, including claims over 12+ months old (2023–2024), improving cash flow and reducing AR backlog
- Followed up on claims with Medicaid and commercial insurance providers, resolving unpaid and denied claims to expedite reimbursement
- Submitted appeals and supporting documentation to overturn denied claims and secure reimbursement
- Investigated and corrected billing issues, addressing coding errors, eligibility discrepancies, and missing documentation to ensure accurate billing
- Managed high-volume AR queues, maintaining accuracy and meeting productivity standards in a remote work environment
- Communicated with patients and insurance companies to resolve billing discrepancies and payment issues
Specialty Scheduler
Ogden Clinic
01.2019 - 01.2023
- Scheduled patient appointments in alignment with provider-specific guidelines and departmental requirements to optimize patient flow
- Managed high-volume inbound call queue, ensuring scheduling accuracy and efficiency under pressure
- Trained new team members on scheduling systems and workflows, enhancing team readiness and adherence to updated provider protocols
- Created and maintained patient accounts, ensuring accurate demographic and insurance information
- Delivered consistent customer service in a fast-paced healthcare environment
Education
High School Diploma -
Loara High School
Anaheim06-2010
Skills
- Accounts receivable management
- Claims processing
- Denial resolution
- Medical and dental billing
- Insurance processing
- Revenue cycle support
- Aging report analysis
- High-volume workload management
- Microsoft Excel/Word proficiency
- Data entry accuracy
- Problem-solving abilities
- Effective communication skills
Timeline
Billing/AR Specialist
Mountain View Pediatric Dentistry
01.2023 - Current
Specialty Scheduler
Ogden Clinic
01.2019 - 01.2023
High School Diploma -
Loara High School