Ashley Basso
Kanab,UT
Summary
Seasoned Front Desk professional offering 5 years of customer-facing performance. Handles administrative, operational and guest areas to cultivate quality service.
Friendly and prompt Front Service Clerk with good skills using phone, computer and office equipment. Strong multitasking, communication and interpersonal skills. Unsurpassed mathematical skills and finesse handling front office operations. Adapts easily to changing demands and learns new information quickly. Highly skilled in managing reservations, telephone calls and customer inquiries. Poised and professional with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication.
Overview
5
5
years of professional experience
Work History
Front Desk Manager
Best Western
10.2022 - 04.2023
- Supervised front desk agents
- Took care of guest complaints
- Managed guest paperwork
- Covered shifts that needed covered
- Answered phone calls and took reservations
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Mentored and trained new hires, fostering a supportive work environment that facilitated professional growth.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
- Kept accounts in balance and ran daily reports to verify totals.
- Checked guests in out of hotel, made reservations, and processed payments.
Manager
Super 8 Motels
04.2020 - 03.2022
- Made the schedule for the entire hotel staff
- Ran the front desk reception desk
- Handled guest complaints
- Did quarterly reports
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Worked with all hotel staff on evaluations and held monthly meetings with staff
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
Server/Manager
Wingers
02.2018 - 03.2020
- Trained servers on order management, food service quality and how to build rapport with guests.
- Welcomed and greeted guests before presenting special menu items to clients.
- Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
- Led team of servers to consistently meet customer service and sales targets.
- Completed daily procedure checklist and communicated changes to servers and kitchen staff.
- Liaised between servers and upper management to address issues and manage challenges.
- Monitored server performance and provided feedback to enhance server delivery.
- Handled cash and credit card payments
- Closed the restaurant did paperwork for the entire day
- Served alcohol beverages along with made drinks for the guests
- Handled guest complaints
- Attended and helped with monthly meetings for restaurant
Education
Some college - Physiology
University of Phoenix-Online Campus
Phoenix, AZ04.2026
Skills
- Front Desk
- Guest Services
- Office Management
- Phone Etiquette
- Cleaning Experience
- Cash Handling
- Night Audit
- Microsoft Excel
- Multi-line Phone
- Check-in and Check-out Procedures
- Problem-solving skills
- Guest Relations
- Customer service expertise
- Hospitality service expertise
- Hospitality services
- Reception expertise
- Listening Skills
- Hospitality Management
Timeline
Front Desk Manager
Best Western
10.2022 - 04.2023
Manager
Super 8 Motels
04.2020 - 03.2022
Server/Manager
Wingers
02.2018 - 03.2020
Some college - Physiology
University of Phoenix-Online Campus
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