Ashley Baxter
Logan,UT
Summary
Personable Office Administrator with experience prioritizing multiple tasks requiring prompt solutions. Talented problem-solver managing workloads while greeting visitors, answering incoming phone calls, and fulfilling staff members' requests. Professional and welcoming in creating an upbeat work environment. Top-notch Underwriter with solid experience in financial services. Proficient in determining the level of risk for lenders using strong mathematical and statistical skills. Conscientious and committed to adhering to standards, underwriting guidelines, and authority levels. Results-driven professional provides customers with tailored solutions to meet needs. Successfully establishes relationships with customers and delivers quality service. Agile individual with excellent communication and customer service skills. Forward-thinking Credit Analyst with customer correspondence and credit analysis expertise. Offering more than 7 years of resolving credit disputes and making recommendations on bad debt accounts.
Overview
10
10
years of professional experience
Work History
Executive Administrator (Summer Job)
Cerus Gear, LLC
2024.06 - 2024.07
- Interacted with customers by phone, email, or in person to provide information approximately 20 times per day.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Answered multi-line phone system, routing calls, delivering messages to staff, and greeting visitors.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Kept high average of performance evaluations.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Monitored front areas so that questions could be promptly addressed.
- Organized spaces, materials and catering support for internal and client-focused meetings.
Customer Support Specialist
Poms & Associates
2023.04 - 2024.04
- Reviewed, shopped, and processed renewals approximately 20 times per day.
- Offered detailed information about products and binding coverage.
- Analyzed risk factors to recommend appropriate coverage levels.
- Calculated premiums and established payment methods for sales.
- Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
Business Financial Administrator - Remote
Advantage Sales & Marketing
2022.07 - 2022.10
- Creating, filling out, and maintaining demo trackers for vendors and their existing or new items approximately 30 times per day.
- Year-end audits for assigned vendors.
- Multi-tasking requests through Outlook email correspondence internally and externally.
- Maintaining professionalism and accuracy throughout all processes.
- Managing and maintaining vendor trackers that provide flawless customer service with strong connections and increase company revenue.
Senior Loan Officer
Prestige Financial services
2015.09 - 2022.04
- Determined and documented loan conditions and communicated requirements and decisions.
- Analyzed credit, income, compliance, and documents during underwriting process.
- Evaluated loan applications for affordability and conformance with underwriting guidelines.
- Built strong relationships with lenders, and clients for constructive communications.
- Identified and resolved application discrepancies for accuracy and compliance with relevant regulations.
- Made approval and denial recommendations by determining accurate risk levels over 2000 plus times.
- Documented underwriting decisions and provided evidence of compliance with applicable regulations.
- Examined credit reports, financial statements, and tax returns to determine repayment capability.
- Developed and implemented underwriting policies and procedures, establishing useful and accurate processing of applications.
Credit Analyst
Discover Finacial Services
2014.04 - 2015.08
- Made decisions and recommendations about extending lines of credit.
- Assessed credit risk and analyzed financial statements.
- Conducted financial review of customer lines of credit by assessing company financials and initiating credit application reviews.
- Analyzed over 1000 plus customer data such as financial statements to determine level of risk involved in extending credit.
- Reviewed and approved or denied over 1000 plus credit applications to keep organization profitable by making informed lending decisions.
- Analyzed credit scores to determine borrowers' creditworthiness.
- Reviewed credit reports to comprehensively view borrowers' credit history and identify potential red flags.
Education
No Degree - General Studies
Salt Lake Community College
Salt Lake City, UTCertified Nursing Assistant - Medical Assisting
Davis Applied Technology College
Farmington, UTCertified - Insurance Agent
TotalCSR
06.2023
High School Diploma -
Woods Cross High School
Woods Cross, UT05.2011
Skills
- Employee Relations
- Organizational Leadership
- Effective Communication both internal and external
- Billing oversight
- Inbound phone call handling
- Expert in Asana, Shopify, ShipKey, ShipStation, Quickbooks, Gorgias, Slack, Teams, Microsoft Suites, and many others
- Customer Relationship Management (CRM)
- Risk Mitigation
- Credit analysis
- Documentation Review
- Client Relationship Building
- Quality Assurance
Activities and Awards
- Prestige Employee of the Month, Seven times between 2015 - 2022
- Leveling up to senior underwriter by passing required tests at 80% or higher
- Chosen to attend multiple in and out of state tent sales for Prestige
- Discover Card's Leader and Legends Award
- Assisted in leading a new hire class alongside with the instructor
- Events Planning Committee, 2014 - 2015
- Company volunteer work to the community
References
- Carrie Newman, (801) 400 - 3826, Former Supervisor at Cerus Gear
- Harlee Cox, (385) 225 - 5207, Former Supervisor at POMS
- Amanda Barrera, (307) 350 - 0526, Friend
- Shawna Arent, (425) 802 - 6827, Colleague at Advantage Sales and Marketing
- Anna Thomas, (435) 802 - 6827, Friend
Timeline
Executive Administrator (Summer Job)
Cerus Gear, LLC
2024.06 - 2024.07
Customer Support Specialist
Poms & Associates
2023.04 - 2024.04
Business Financial Administrator - Remote
Advantage Sales & Marketing
2022.07 - 2022.10
Senior Loan Officer
Prestige Financial services
2015.09 - 2022.04
Credit Analyst
Discover Finacial Services
2014.04 - 2015.08
No Degree - General Studies
Salt Lake Community College
Certified Nursing Assistant - Medical Assisting
Davis Applied Technology College
Certified - Insurance Agent
TotalCSR
High School Diploma -
Woods Cross High School
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