Ashley Beal
Fort Wayne,IN
Summary
Experienced with providing therapeutic support and emotional care to individuals with mental health challenges. Utilizes strong communication and empathetic listening to foster trust and rapport. Knowledge of crisis intervention techniques and collaborative teamwork to enhance client well-being.
Overview
19
19
years of professional experience
Work History
Mental Health Assistant
Parkview/Park Center
03.2021 - Current
- Assisted in patient assessments and documentation for mental health evaluations.
- Charted on each patient daily.
- Collaborated closely with mental health professionals with treatment plan implementation.
- Supported therapeutic interventions by facilitating group activities and discussions.
- Collaborated with healthcare team to develop individualized treatment plans.
- Monitored patient behavior and provided timely feedback to clinical staff.
- Ensured compliance with safety protocols and maintained a secure environment.
- Trained new staff on operational procedures and patient care techniques.
- Led initiatives to enhance patient engagement through creative programming.
- Maintained detailed records of patient progress, facilitating effective communication among healthcare team members.
- Improved patient well-being by providing compassionate support and care in one-on-one and group settings.
- Developed rapport with patients by actively listening and empathizing, fostering an atmosphere of trust and mutual respect.
- Conducted regular checks on patients'' physical safety and emotional well-being, promptly reporting concerns as needed.
- Contributed to a safe and supportive environment by adhering to facility policies and maintaining professional boundaries at all times.
- Aided in the development of behavioral management plans, offering guidance on effective techniques for managing challenging behaviors.
- Promoted healthy lifestyle choices through education on nutrition, exercise, sleep hygiene, and stress management techniques.
- Assisted patients in setting attainable goals for themselves, reinforcing progress and celebrating achievements along the way.
- Conducted comprehensive patient assessments to identify individual needs and develop appropriate care strategies.
- Implemented creative interventions tailored to individual interests or needs, fostering engagement and personal growth.
- Educated patients on coping techniques and self-care strategies, empowering them to manage their own mental health effectively.
- Monitored medication administration, ensuring accurate documentation and adherence to prescribed regimens.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
- Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
- Participated in multidisciplinary team meetings to discuss progress and treatment plans of clients.
- Facilitated group therapy sessions to help clients develop coping strategies and social skills.
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Supported patients needing medical care to relieve patient anxiety and promote positive outcomes.
- Developed and maintained positive relationships with clients to create safe and supportive environment.
- Supported patient confidentiality in accordance with HIPAA regulations.
- Educated patients on coping strategies and wellness techniques to enhance recovery.
- Led group therapy sessions, fostering a supportive environment for shared experiences.
- Trained new staff on best practices in patient engagement and safety protocols.
- Advocated for patient needs, facilitating communication between families and healthcare providers.
- Participated in staff training programs to expand knowledge of best practices in the field of mental health support.
- Implemented evidence-based therapeutic interventions to help clients manage mental health difficulties.
- Delivered compassionate patient care, focusing on safety, comfort and emotional support.
- Organized recreational activities to assist in patient recovery.
- Assessed patient progress and reported changes to supervising physician.
- Provided therapeutic activities to assist with patient development.
- Treated clients and families with respect and dignity.
- Assisted with medication administration and counting and pouring medications.
- Participated in patient education, helping to reinforce concepts and treatment plans.
- Maintained patient records, documenting changes in patient condition.
- Administered patient medications and tracked dosages.
- Counseled and mentored clients on substance use and life choices.
Moving Consultant
Robert Half/Sirva
05.2018 - 10.2018
- Analyzed client needs to recommend tailored relocation solutions.
- Developed and maintained strong relationships with clients and vendors for efficient service delivery.
- Implemented strategic initiatives to optimize resource allocation and minimize operational costs.
Customer Service Representative
Frontier Communications
08.2016 - 09.2017
- As a representative of Frontier, answered questions about new services, installation and billing inquires, as well as explained bills to customers
- Acted as a liaison between the technical team and the customer
- Offered additional features to the customer to enhance their home benefits package
- Resolved customer inquiries through multiple channels, ensuring high satisfaction levels.
- Maintained accurate customer records using CRM software to enhance service delivery.
- Collaborated with cross-functional teams to improve response times and service quality.
- Analyzed customer feedback to identify trends and recommend process improvements.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Eligibility Specialist
CFA Staffing/Xerox
04.2015 - 04.2016
- Answered telephone inquiries pertaining to case status and eligibility.
- Researched case information to provide eligibility requirements
- Document detailed call information in the system to inform others of the discussion and information provided to the client
Call Center representative
Alorica/AT&T
08.2014 - 12.2014
- As a representative of AT&T, answered questions about cell phone plans as well as explained bills to customers
- Offered technical support by trouble shooting concerns related to a device.
- Acted as a liaison between the technical team and the customer
- Offered additional features to the customer to enhance their home benefits package
Direct Support Person
Bethesda Lutheran
12.2012 - 02.2014
- Implement and documents client active treatment/training according to Individual Support Plan
- Provide behavior support plans and program objectives
- Provide training, assistance, and supervision of clients
- Administer medication according to physicians orders and document administration and complete health related forms
- Provide dietary recommendations as prescribed by physician; prepare meals accordingly.
- Oversee the residence to maintain a pleasant and safe living environment.
- Respond to crisis situations immediately and appropriately; assists client during emergencies and using on-call when appropriate.
- Implements recreation/community activities consistent with the client's program objective or determined by supervisor.
- Provide daily charting on safety drills, behavior, medication, health and illnesses while maintaining confidentiality for the client.
Supported Living Aide
Easter Seals ARC
04.2007 - 07.2011
- Implement and documents client active treatment/training according to Individual Support Plan
- Provide behavior support plans and program objectives
- Provide training, assistance, and supervision of clients
- Administer medication according to physicians orders and document administration and complete health related forms
- Provide dietary recommendations as prescribed by physician; prepare meals accordingly.
- Oversee the residence to maintain a pleasant and safe living environment.
- Respond to crisis situations immediately and appropriately; assists client during emergencies and using on-call when appropriate.
- Implements recreation/community activities consistent with the client's program objective or determined by supervisor.
- Provide daily charting on safety drills, behavior, medication, health and illnesses while maintaining confidentiality for the client.
Assembler
Staff Mark Staffing
11.2006 - 01.2007
- Assembled components according to specifications, ensuring adherence to quality standards.
- Operated various hand and power tools for efficient assembly processes.
- Conducted routine inspections of assembled products to maintain quality control measures.
- Implemented process improvements that enhanced productivity and reduced material waste.
- Increased production efficiency by assembling components quickly and accurately.
- Demonstrated a strong work ethic by consistently arriving on time, prepared to begin work immediately, and contributing positively to the team''s overall success.
- Reduced downtime, promptly addressing and resolving equipment malfunctions.
Education
General Diploma - General
South Side High
Fort Wayne, IN06-2004
Skills
- Patient assessments
- Treatment plan implementation
- Coordinating therapeutic group activities
- Assessment and refinement of behavioral management plans
Timeline
Mental Health Assistant
Parkview/Park Center
03.2021 - Current
Moving Consultant
Robert Half/Sirva
05.2018 - 10.2018
Customer Service Representative
Frontier Communications
08.2016 - 09.2017
Eligibility Specialist
CFA Staffing/Xerox
04.2015 - 04.2016
Call Center representative
Alorica/AT&T
08.2014 - 12.2014
Direct Support Person
Bethesda Lutheran
12.2012 - 02.2014
Supported Living Aide
Easter Seals ARC
04.2007 - 07.2011
Assembler
Staff Mark Staffing
11.2006 - 01.2007
General Diploma - General
South Side High