Ashley Beck
Canton,OH
Overview
18
18
years of professional experience
Work History
Customer Experience Manager
The Home Depot Inc
Massillon, Ohio
03.2015 - Current
- Provided coaching and guidance to team members regarding best practices for delivering exceptional customer experiences.
- Managed escalated customer issues and resolved conflicts in a timely manner.
- Created strategies to improve customer satisfaction by focusing on product quality, delivery speed, and customer service responsiveness.
- Monitored customer service performance metrics and set goals to improve response times and satisfaction levels.
- Determined trends and improvement opportunities by analyzing customer feedback as well as survey data.
- Revised department schedules to maximize coverage during peak hours.
- Led team meetings to discuss customer feedback and brainstorm strategies for enhancing the customer experience.
- Organized and participated in community events and trade shows to promote brand awareness and customer engagement.
- Trained and mentored new team members to promote productivity, accuracy and friendly customer service.
- Trained and mentored customer service staff in best practices and company standards.
- Managed customer complaints and resolved complex issues to maintain customer satisfaction.
First Assistant Manager
McDonald's
Akron, Ohio
01.2007 - 01.2015
- Oversaw cash register operations including opening and closing registers, balancing drawers and resolving discrepancies.
- Served as a role model for other employees by demonstrating exceptional work ethic and dedication.
- Provided feedback to employees on performance improvement opportunities.
- Coordinated inventory management processes including ordering, stocking and tracking supplies.
- Managed employee scheduling ensuring adequate staffing levels during peak business hours.
- Coordinated special events such as in-store promotions, charity drives.
- Ensured compliance with company policies, procedures, safety rules, and regulations.
- Maintained cleanliness of the store environment by performing daily walkthroughs and inspections.
- Provided excellent customer service to ensure customer satisfaction.
- Addressed employee concerns or grievances in a professional manner.
- Supervised staff to ensure efficient operation of the store.
- Resolved customer complaints in a timely manner while maintaining excellent customer service standards.
- Supported store manager by implementing directives, coaching employees and resolving front-line issues.
- Helped with daily cash management, resolved drawer inaccuracies, and prepared daily deposits.
Education
High School Diploma -
Cuyahoga Falls High School
Cuyahoga Falls, OH06-2005
Skills
- Relationship Building
- Customer Empathy
- Account Management
- Customer Acquisition
- Training and Onboarding
- Team Recruiting and Hiring
- MS Office Suite
- Customer Relationship Management (CRM)
- P&L Management
- Reliability
- Professionalism
- Interpersonal Communication
- Staff Monitoring
- Professional Demeanor
- Task Prioritization
- Problem-solving abilities
Accomplishments
- Angel Award Winner
- Diamond Homer Award Winner
References
References available upon request.
Timeline
Customer Experience Manager
The Home Depot Inc
03.2015 - Current
First Assistant Manager
McDonald's
01.2007 - 01.2015
High School Diploma -
Cuyahoga Falls High School