Ashley Becker
Beaverton,OR
Summary
Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in creative problem-solving and exceptional conflict resolution. Enthusiastic and capable learner with varied industry experience including medical and biomedical offices, retail sales, and general office administration. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
21
21
years of professional experience
Work History
Owner/Operator
Becker and Bride / TOYFINDER
Beaverton, Oregon
05.2017 - Current
- Manage daily operations of the business, including purchasing, sales, inventory, shipping, and accounting.
- Resolve customer complaints promptly and professionally in order to maintain a positive reputation for the business.
- Set pricing structures according to market analytics and emerging trends that balance competitiveness with profitability goals.
- Ensure that all orders were accurately fulfill ined a timely manner to maximize customer satisfaction.
- Calculate net income and adjust strategies to increase income and bottom-line profits.
Volunteer
Pilgrim Lutheran Church
Beaverton, Ore
07.2023 - 07.2023
- Assisted with fundraising efforts, including event operation and independent fundraising.
- Handled cashiering of donations with safe delivery to event coordinators.
- Supported event by recruiting additional volunteers to meet financial and operational needs.
Homeschool Teacher /Program Facilitator
Self-employeed
Beaverton, OR
08.2020 - 06.2023
- Developed and implemented a comprehensive homeschool curriculum for students of all ages.
- Created lesson plans, activities, and assessments to assess student progress in their learning journey.
- Provided guidance and support to support specific online-based classes taught by outside educators.
- Maintained records of student attendance, grades, and performance evaluations.
- Encouraged critical thinking skills by facilitating discussions about current events and topics relevant to the course material.
- Adapted teaching methods based on individual student needs while maintaining core curricular objectives.
- Integrated hands-on activities into instruction whenever possible in order to promote deeper understanding of content material.
- Managed a variety of tasks related to daily operations including grading assignments, creating reports.
- Researched new ways of incorporating technology into instruction for more interactive learning experiences.
- Supported digital online delivery of lessons and materials in home-based environment.
- Oversaw yearly budget to effectively purchase needed supplies, resources and memberships for children's educational needs.
- Participated in workshops, trainings and conferences to improve educational skills.
- Introduced and encouraged debate-style classroom setting to increase student active participation and critical thinking.
Freelance Consultant
ELKI Corporation
Everett, WA
01.2010 - 12.2012
- Hired to assist with recipe development of specialty foods products based on personal product success.
- Negotiated purchase offer for specialty food product to ensure fair terms and compensation.
- Utilized creative analysis and strong writing skills to create convincing and competitive product script for pre-prepared specialty foods, including product usage and recipes.
- Demonstrated strong time management to meet contract deadlines with little employer interaction.
Regulatory Affairs Administrative Assistant
Biotronik
Lake Oswego, Oregon
06.2007 - 10.2007
- Assisted in the preparation of new product submissions to health authorities, applying high attention to detail to ensure accuracy of all documentation.
- Provided administrative support such as filing, photocopying, data entry and record keeping.
- Coordinated with multiple departments to facilitate communication between Regulatory Affairs personnel and other business units.
- Collaborated with cross-functional teams on various projects related to regulatory affairs.
Administrative Assistant
Kelly Services
Hillsboro, Oregon
01.2007 - 06.2007
- Represented employer in various temporary assignments, showcasing adaptability and professionalism in industries ranging from real estate to biomedical.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
- Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
- Handled confidential documents in an organized fashion according to established protocol.
- Developed digitalized administrative processes to improve department organization and efficiency.
Account Manager
AppleOne Employment Services
Hillsboro, OR
10.2006 - 12.2006
- Negotiated contracts with clients for employment fulfillment, both temporary and permanent.
- Presented service features and advantages to potential client companies during sales meetings.
- Recruited candidates for general and specific employment placement.
- Provided candidate support, including evaluation and training, for successful contract fulfillment.
Office Administrator
AppleOne Employment Services
Hillsboro, Oregon
04.2006 - 10.2006
- Organized and maintained filing systems, including electronic databases and records with confidentiality.
- Answered incoming calls in a professional manner, directed callers to appropriate personnel or department, or took messages as needed.
- Positively and professionally greeted and directed in-person candidates, ensuring completion of appropriate documentation and agreements with attentional to detail and confidentiality and without discrimination.
- Composed correspondence such as letters, emails, memos, reports and other documents to candidates, clients and company personnel.
- Performed clerical duties such as photocopying, faxing and scanning documents, as well as maintain office supplies accurately and with anticipation of exectutive needs.
Sales Associate
Ann Taylor
Portland, Oregon
11.2005 - 04.2006
- Greeted customers and provided exceptional customer service.
- Engaged customers with friendly, professional communication to determine needs in order to meet customer demands and effectively upsell.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Maintained cleanliness of store environment including floors, windows, displays.
- Collected payments and provided accurate change.
- Arranged new merchandise with signage and appealing displays to encourage customer sales.
- Assessed customer needs to provide assistance and information on product features.
Sales Associate Specialist
Victoria's Secret
Portland, Oregon
11.2005 - 02.2006
- Greeted customers in a friendly and professional manner.
- Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
- Cross-sold products to boost overall sales purchases.
- Cleaned shelves, counters and tables to maintain organized store.
Medical Receptionist
Newberg Urgent Care & Medical Center
Newberg, Oregon
06.2005 - 11.2005
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow and ensure positive work environment.
- Answered incoming calls, responding to inquiries from patients and other medical offices with clear and pleasant communication.
- Applied attention to detail by preparing charts for new patients, ensuring all necessary forms were completed correctly.
- Assisted with filing of medical records and documents, maintaining accurate electronic files, utilization strong organizational skills.
- Provided support to clinical staff during patient visits, including rooming patients, collecting vital signs and documenting chief complaints.
- Performed data entry tasks, including entering insurance, demographics and health history into patient database, as well as billing and collections information.
- Processed referrals for specialist care when requested by physicians or patients.
- Straightened up waiting room to maintain neat and organized space.
- Conducted patient intake interviews to collect medical information and insurance details.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
Bank Teller
Wells Fargo & Company
Newberg, Oregon
04.2003 - 06.2005
- Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
- Maintained confidentiality of bank records, transactions and customer information.
- Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
Education
Business Administration And Management
Chemeketa Community College
McMinnvilleMarketing
Chemeketa Community College
McMinnville, ORSkills
- Strong verbal and written communication
- Active listening
- Exceptional customer service
- Customer engagement and needs assessment
- Telephone etiquette
- Scheduling
- Event Coordination
- Administrative support
- Front desk operations
- Recordkeeping and records management
- Payment / co-payment collection and billing
- Office supply management
- Inventory management
- Operations management
- eCommerce
- Microsoft Office
- HIPAA compliance
- Data entry
- Scanning and Copying
- Proofreading
- Upselling
- Problem solving
- Deescalation
- Positive and professional demeanor
- Adaptable / flexible
- Both independent and team-oriented
- Time management
- Deadline management
- Organized
- Analytical
- Goal-oriented
- Ready and capable learner
- Creative
- Personable
- Enterprising
- Investigative
Affiliations
- Cooking and Entertaining
- Wine Tasting and Appreciation
- Vegetable Gardening
- Master Class enthusiast
- Refinishing Furniture
Employment Gap for Full-Time Parenthood
- Managed the rearing of three children with intent and creativity since 2007 while simultaneously remodeling and selling a home, navigating short-term disability, orchestrating multiple inter-state moves, supporting husband's successful career and operating various small businesses and "side hustles."
- Ready to reenter the workforce in a more formal manner and excited to apply two decades of insightful experiences to a professional organization.
References
References available upon request.
Timeline
Volunteer
Pilgrim Lutheran Church
07.2023 - 07.2023
Homeschool Teacher /Program Facilitator
Self-employeed
08.2020 - 06.2023
Owner/Operator
Becker and Bride / TOYFINDER
05.2017 - Current
Freelance Consultant
ELKI Corporation
01.2010 - 12.2012
Regulatory Affairs Administrative Assistant
Biotronik
06.2007 - 10.2007
Administrative Assistant
Kelly Services
01.2007 - 06.2007
Account Manager
AppleOne Employment Services
10.2006 - 12.2006
Office Administrator
AppleOne Employment Services
04.2006 - 10.2006
Sales Associate
Ann Taylor
11.2005 - 04.2006
Sales Associate Specialist
Victoria's Secret
11.2005 - 02.2006
Medical Receptionist
Newberg Urgent Care & Medical Center
06.2005 - 11.2005
Bank Teller
Wells Fargo & Company
04.2003 - 06.2005
Business Administration And Management
Chemeketa Community College
Marketing
Chemeketa Community College