Studious Office Manager offering 6 years of extensive experience in nonprofit organizations and marketing. Top-tier skills in business and operations management. Analytical problem solver and critical thinker with remarkable decision-making and multi-tasking abilities.
Overview
1
1
Certification
5
5
years of post-secondary education
14
14
years of professional experience
Work History
Firefighter/EMT-Basic
Adrian Township Fire Department
Adrian, MI
08.2019 - Current
Responded to emergency medical calls to perform lifesaving procedures and other emergency medical services.
Inspected all equipment following each fire call to ascertain effective functionality of hoses, breathing masks and fire tools.
Educated public and community members on fire safety and prevention methods to provide life-saving techniques.
Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
Conducted equipment and vehicle checks to maintain continuous and safe operation.
Protected self and others to prevent risk of communicable diseases and comply with safety regulations and procedures.
Developed marketing content such as blogs, promotional materials and advertisements for social media.
Office Manager
Associated Charities Of Lenawee County
Adrian, MI
03.2015 - Current
Completed bi-weekly payroll for 5 employees.
Handled all incoming business and client requests for information.
Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
Improved office operations by automating client correspondence, record tracking and data communications.
Received, screened and routed incoming calls.
Delivered top-notch administrative support to office staff, promoting excellence in office operations.
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Drafted professional memos, letters and marketing copy to support business objectives and growth.
Attended events to develop professional network of potential donors.
Maximized advertising efforts by developing content for media relations, corporate communications and social media posts.
Firefighter/EMT-Basic
Madison Township Fire Department
Adrian, MI
09.2013 - 05.2019
Responded to emergency medical calls to perform lifesaving procedures and other emergency medical services.
Removed individuals from dangerous situations and offered emergency assistance for minor and critical concerns.
Inspected all equipment following each fire call to ascertain effective functionality of hoses, breathing masks and fire tools.
Notified fire dispatchers to detail any difficulties encountered, request additional firefighters and obtain emergency supplies.
Educated public and community members on fire safety and prevention methods to provide life-saving techniques.
Restocked ambulance with proper equipment such as vents, ET tubes, medication and IV pump tubing to maintain optimum inventory.
Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
Remained up to date with current standards of care, equipment functions and certifications, licenses and registrations.
Administered basic life and advanced life support to patients at scene, en route to hospital and pre-hospital settings.
Participated in community programs to maintain company image and establish strong community relations.
Barista
Starbucks
Adrian, MI
01.2014 - 05.2015
Recommended products based on solid understanding of individual customer needs and preferences.
Learned every menu preparation and numerous off-label drinks to meet all customer needs.
Maintained supply levels in counter and customer areas to meet typical demands.
Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Engendered customer loyalty by remembering personal preferences and allergy information.
Developed and demonstrated skillful and creative latte art to engage customers.
Controlled line and crowd with quick, efficient service.
Trained new team members with positive reinforcement and respectful, encouraging coaching.
Cleaned counters, machines, utensils and seating areas daily.
Education
MBA - Business Administration
Siena Heights University
Adrian, MI
09.2017 - 12.2019
Bachelor of Science - Psychology & Health Services
Siena Heights University
Adrian, MI
01.2015 - 08.2017
Skills
Cooperative relationships
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Affiliations
Tomorrows Pillars
Young Professionals
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification
Emergency Medical Technician (EMT)
Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Firefighter/EMT-Basic
Adrian Township Fire Department
08.2019 - Current
MBA - Business Administration
Siena Heights University
09.2017 - 12.2019
Office Manager
Associated Charities Of Lenawee County
03.2015 - Current
Bachelor of Science - Psychology & Health Services
Siena Heights University
01.2015 - 08.2017
Barista
Starbucks
01.2014 - 05.2015
Firefighter/EMT-Basic
Madison Township Fire Department
09.2013 - 05.2019
Emergency Medical Technician (EMT)
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