Ashley Belew
Frisco
Summary
Compassionate Patient Care Specialist with comprehensive background in providing high-quality patient care within diverse healthcare settings. Known for strength in effectively communicating with patients and families, ensuring comfort and understanding of treatment plans. Demonstrated skills in coordinating with medical teams to deliver exceptional patient service while maintaining regulatory compliance. Previous work has contributed to improved patient satisfaction and enhanced operational efficiency.
Overview
14
14
years of professional experience
Work History
Patient Care Specialist
Concentra Medical Center
Plano
10.2017 - Current
- Greeted patients and visitors in a friendly and professional manner.
- Scheduled and confirmed patient appointments and consultations.
- Verified patient demographic information at time of check-in and check-out.
- Assisted with scheduling appointments, verifying insurance coverage, collecting co-payments, and updating patient information in the electronic medical records system.
- Assisted patients with completing registration forms and insurance paperwork.
- Ensured all patient paperwork was complete and up to date before submitting it to the billing department for processing claims.
- Prepared charts for new patients prior to their appointment.
- Conducted patient assessments such as vital signs, height and weight measurements, and blood pressure readings.
- Ensured compliance with HIPAA regulations regarding patient privacy and confidentiality.
- Informed providers of any changes in patient status or medical history updates during visits.
- Regularly reviewed office supply inventory levels and placed orders when necessary.
- Maintained updated knowledge through continuing education and advanced training.
Insurance Agent Assistant
Wylie Insurance Agency
Wylie
03.2014 - 10.2017
- Processed payments for insurance premiums and updated account information as needed.
- Entered customer data into computer systems, ensuring accuracy and completeness of records.
- Handled incoming calls and directed callers to appropriate department or employee.
- Provided customer service by answering questions regarding policy coverage, pricing, and other related topics.
- Resolved customer complaints in a professional manner while adhering to company policies.
- Assisted clients with filling out insurance applications and providing information about the different types of policies available.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
- Verified that documents were properly completed before submitting them to the appropriate department.
Administrative Assistant
Autoflex Leasing
Richardson
06.2011 - 03.2014
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Managed database systems containing customer contact information.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Processed invoices for payment using accounting software applications.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Handled confidential documents in an organized fashion according to established protocol.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Scheduled appointments between clients and customers and internal staff members.
- Managed daily office operations and maintained office supplies inventory, ensuring efficient workplace functionality.
Education
High School Diploma -
Sachse High School
Skills
- Electronic medical records
- Appointment scheduling
- Insurance verification
- Medical terminology
- Office supply management
- Customer service
- Time management
- Detail orientation
- Microsoft office
Timeline
Patient Care Specialist
Concentra Medical Center
10.2017 - Current
Insurance Agent Assistant
Wylie Insurance Agency
03.2014 - 10.2017
Administrative Assistant
Autoflex Leasing
06.2011 - 03.2014
High School Diploma -
Sachse High School
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