Ashley Belew
Frisco,TX
Summary
Dedicated Patient Care Specialist with a successful history at Concentra Medical Center, adept in appointment scheduling and insurance verification. Recognized for delivering outstanding customer service and maintaining strict adherence to HIPAA regulations. Proven multitasking abilities enhance operational efficiency and contribute to a superior patient experience. Committed to fostering effective communication within healthcare settings.
Overview
14
14
years of professional experience
Work History
Patient Care Specialist
Concentra Medical Center
Plano, TX
10.2017 - Current
- Greeted and checked in patients when they arrived at the front desk.
- Assisted patients with completing registration forms and insurance paperwork.
- Verified patients' insurance and payment methods during admissions or check-in processes.
- Collected co-pays at time of visit according to office policy.
- Scheduled appointments and managed patient records using electronic health record software.
- Assisted in scheduling appointments for diagnostic testing or specialist referrals.
- Assisted with scheduling tests or other procedures as requested by physicians or other healthcare providers.
- Prepared daily deposits for processing and reconciled accounts receivable.
- Ensured compliance with HIPAA regulations by maintaining confidentiality of all patient information.
Insurance Agent Assistant
Wylie Insurance Agency
Wylie, TX
03.2014 - 10.2017
- Pleasantly welcomed visitors, answered phone calls, and maintained the front reception desk.
- Maintained inventory of office supplies and placed orders when necessary.
- Sorted and distributed incoming faxes, letters and emails for office distribution.
- Entered customer data into computer systems, ensuring accuracy and completeness of records.
- Processed payments for insurance premiums and updated account information as needed.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
Receptionist
Autoflex Leasing
Richardson, TX
06.2011 - 03.2014
- Greeted visitors entering establishment to determine nature and purpose of visit.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Answered and directed incoming calls using multi-line telephone system.
- Handled customer inquiries and complaints, providing timely and appropriate solutions.
- Provided administrative support to various departments, assisting with document preparation and data entry.
- Monitored office supplies inventory and placed orders when necessary.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Scheduled and confirmed appointments.
Education
High School Diploma -
Sachse High School
Skills
- Appointment scheduling
- Electronic medical records
- Office administration
- Data entry
- Medical terminology
- Customer service
- Insurance verification
- Multitasking
- Communication
- Attention to detail
Timeline
Patient Care Specialist
Concentra Medical Center
10.2017 - Current
Insurance Agent Assistant
Wylie Insurance Agency
03.2014 - 10.2017
Receptionist
Autoflex Leasing
06.2011 - 03.2014
High School Diploma -
Sachse High School
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