Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Ashley Bell

Cleburne,TX

Summary

Dynamic and results-driven professional with extensive experience in customer service management at Walmart. Proven track record in team leadership and problem-solving, enhancing customer satisfaction through effective resolution strategies. Skilled in cash handling and POS system operation, fostering a collaborative work environment that promotes operational excellence.

Overview

2024
2024
years of professional experience

Work History

Shift Leader

Walgreens
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Facilities maintenance experience

Caregiver

Direct Consumer Service
01.2023 - 10.2023
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.

Assistant Manager

Dollar General
08.2014 - 01.2016
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.

Customer Service Manager

Walmart
07.2005 - 07.2011
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.

Education

Godley High School
05.2004

Skills

  • Positive attitude
  • Cash handling
  • Team leadership
  • Problem-solving
  • Flexible schedule
  • Customer service focus
  • Strong verbal and written communication
  • Customer service management
  • Team supervision
  • POS system operation
  • Attention to detail
  • Multitasking Abilities
  • Operations support
  • Client service
  • Shift paperwork completion
  • Safety processes and procedures

Accomplishments

I have just under 20 years of experience in customer, service, retail, cash, handling, etc. I have an extensive amount of knowledge in so many things, including customer relations, problem-solving, facilities maintenance.

  • Achieved Result through effectively helping with Task.

Timeline

Caregiver

Direct Consumer Service
01.2023 - 10.2023

Assistant Manager

Dollar General
08.2014 - 01.2016

Customer Service Manager

Walmart
07.2005 - 07.2011

Shift Leader

Walgreens

Godley High School

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