Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
10
10
years of professional experience
Work History
Financial Literacy Teacher
Legends Charter School
10.2023 - Current
Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
Increased student literacy rates by implementing targeted reading strategies in individualized instruction plans.
Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
Collaborated with other teachers to plan interdisciplinary units that connected subjects and promoted deeper understanding among students.
Identified struggling students early on and provided additional support through tutoring sessions and modified lesson plans.
Created age-appropriate curriculum materials that encouraged early adoption of healthy financial behaviors among students.
Fostered a supportive environment where students felt comfortable discussing sensitive school matters openly and without judgment.
Developed comprehensive resource guides covering various aspects of personal finance management for easy reference by clients during independent study or decision-making processes.
Mentored teacher assistants, sharing best practices and providing guidance to help them adapt to their new roles successfully.
Assessed student performance regularly using both formative and summative assessments to inform future lesson planning.
Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
Supported student physical, mental, and social development using classroom games and activities.
Graded and evaluated student assignments, papers, and course work.
Scheduled conferences with parents to discuss students' progress and classroom behavior.
Modified lessons and curriculum to accommodate diverse learners by using strategies such as peer-assisted learning and group work.
Provided one-on-one support for students with learning disabilities, enabling them to excel in their coursework.
Certified Stretch Practitioner
Stretch Zone
03.2023 - Current
Provided excellent customer service and effective assisted stretching techniques.
Maintained relationships and create a positive working environment for Stretch Zone clients.
Filled in for the front desk to make weekly calls and other duties as assigned if not currently in a stretch.
Scheduled clients as needed.
Logged client activity and utilize the company's system to write detailed notes for each stretch session.
Proficient in time management, maintaining a client base, and contributing to the overall success of this location.
Kept store professional and clean while setting a foundation to ensure the best atmosphere for clients and employees.
Continued working to adjust one's body stretch reflex by increasing range of motion, enhancing athletic performance, relieving muscle stiffness/soreness, and slowing the aging process.
Enhanced patient outcomes by implementing evidence-based practices and closely monitoring progress.
Increased patient satisfaction scores through excellent communication, empathy, and understanding of individual needs.
Served as a mentor to new practitioners, providing guidance on best practices and professional development.
Developed strong working relationships with colleagues and external partners to facilitate effective collaboration on shared goals.
Business - Certified Stretch Coach/Active Flexibility Training
Thee Belle Twins LLC
05.2021 - Current
Founded Thee Belle Twins to solidify stretching as a priority tool for individuals' health and fitness journey.
Instruct all ages, groups, and communities.
Set up and broke down equipment before and after classes.
Used music to motivate and energize classes.
Enhanced team performance by developing and implementing effective coaching strategies.
Reduced player injury rates with the implementation of tailored stretch routines and mobility exercises.
Boosted player confidence through personalized training sessions and continuous feedback.
Increased athlete's skills development through individualized training plans based on each player''s strengths and weaknesses.
Increased client retention through consistent communication, motivation, and support.
Stretched private and group classes of 45+ people.
Collaborated with other coaches and trainers to share best practices, techniques, and insights for overall program improvement.
Spearheaded social media marketing efforts, driving increased brand awareness within the community.
Demonstrated proper form, balance, and coordination techniques through stretching.
Assisted clients with personal goals through realistic objectives.
Grew customer base through word-of-mouth referrals based on customer satisfaction and results.
Promoted a personal brand through email marketing and telemarketing.
Hosted in-person and virtual groups sessions.
Fostered a positive environment with upbeat energy and professional demeanor.
Skilled at working independently and collaboratively in a team environment.
Self-motivated, with a strong sense of personal responsibility.
Use CTA to gain customer interaction through direct mail marketing and print materials such as flyers, postcards, business cards, letterheads, logos, and brochures.
Marketing Specialist and Operations
Eagle Physical Therapy & Rehabilitation
10.2021 - 03.2023
Generated over 500+ referrals for inpatient and outpatient facilities by building relationships with physicians, long-term care, independent, assisted living facilities, and other community resources
Assisted with insurance credentialing and verification of health care providers.
Authorized insurance information for patients to obtain approval for therapy services and insurance claims for private practices.
Healthcare data entry responsibilities include updating patient records, medication management, and medical diagnosis.
Conducted interviews and reviewed eligibility for health care benefits.
Increased brand awareness by developing and implementing targeted marketing campaigns.
Boosted lead generation through the creation of engaging content for social media platforms.
Set up test equipment, collected new evaluation data, and support physicians, counselors, and other providers during consultations.
Managed cross-functional teams to successfully execute product launches and promotional events.
Enhanced customer engagement, utilizing email marketing campaigns and newsletters.
Developed strategic partnerships with key industry influencers to expand brand reach.
Organized excel spreadsheets for referrals and healthcare centers.
Tracked and measure data analytics for target audiences.
Planned marketing initiatives and leveraged referral networks to promote business development.
Wrote engaging and successful marketing, advertising, and website copy.
Designed event flyers, formatted direct postcards, invitations, brochures, sales letters, business cards, ad images, mail order catalogs, and promotional videos.
Managed the marketing team and work directly with senior management of the company.
Supervised marketing budget allocation, ensuring efficient use of funds across various initiatives.
Improved customer retention rates by designing customized loyalty programs tailored to individual needs.
Formalized PowerPoint presentations for our rehabilitation and mental health services.
Prepared college students and provided the necessary resources for internship positions.
Sales Associate and Customer Service Representative
Best Buy
09.2021 - 12.2021
Effectively communicate information to customers, including features, benefits, pricing, and availability
Recommended specific products to customers and helped them order products online for home delivery and in-store pickup
Rated new merchandise for resale based on trends in the market
Assisted customers with setting up electronic equipment such as computers, TVs, and mobile devices
Drove sales by applying knowledge and expertise through ongoing learning and self-development
Explained warranty protection on products and processing returns when necessary and exchanges
Operated the cash register as needed
Maintained current knowledge of new technological trends in my work area and answered any questions from customers about potential purchases.
Gymnastics Coach
Sports and Learning Complex
06.2014 - 12.2021
Served as a coach for 4-18-year-old gymnasts and trained gymnasts across levels from 3-10.
Ensured safety of all participants through strict adherence to gym rules, equipment maintenance, and proper spotting techniques.
Focused on levels 6 and 7 for the competitive season.
Coordinated special events such as pre-season tryouts, training camps and special workshops to support team goals.
Provided guidance to clients in overcoming challenges and identifying opportunities.
Designed effective workout routines to target specific muscle groups and improve overall strength and flexibility for gymnastics success.
Collaborated with fellow coaches to develop comprehensive training plans for individual athletes and teams.
Prepared athletes for competitions by conducting focused drills, mock meets, or other simulation exercises prior to the event date.
Assisted in the organization of local gymnastics events such as showcases or fundraising initiatives to support the growth of the sport within the community.
Utilized video analysis software to review performances in detail, identifying areas for improvement and providing targeted coaching advice.
Tailored coaching style according to each athlete''s unique needs and learning preferences, ensuring optimal individual progress.
Led team through losses and player injuries by enforcing game focus and instructing in meditation techniques.
Choreographed beam and floor routines.
Managed and supervised practice to promote teamwork, leadership, and growth for individual gymnasts.
Directed day-to-day operations of the gymnastics program.
Boosted gymnasts'' confidence levels by offering constructive feedback and personalized support.
Marketing and Communication Specialist
Ultimate Charities
07.2021 - 10.2021
Facilitated public relations and marketing team in creating the company's merchandise and campaign materials in a fast-paced environment
Trained the section on designing innovative communication strategies for various audiences
Increased client market brand share and maximized sales
The average daily number results were $700+, and weekly numbers were 3,000+, exceeding the company's average
Served as a consultant and liaison between consumers and corporate clientele.
Education
Bachelor of Arts - Communication, Media
North Carolina State University
Raleigh, NC
12.2019
Skills
Teamwork
Leadership
Problem-Solving
Verbal and Written Communication
Public Speaking
Creative Thinking
Conflict Resolution
Time Management
Organization
Adaptability
Critical Thinking
Patience
Coaching
Effective Teaching
Interpreting Insurance Plans
Medical Claim Approval/Denial
Benefit/Entitlement Program Work
Federal Service
Authorizing Insurance
Strategic Planning
Operational Work
Microsoft Office Programs
Automation Tools
Research and Employee Benefit/Applicable Law Knowledge
Health Care Auditing
Data Verification and Processing
Technical Proficiency
Data Entry
Project Management
Cold Calling
Customer Service
Teleservice Representative
Risk Management
Google Analytics
Corporate Communications
Product Development
Budget Management
Staff Management
SharePoint
Associations And Certificates
National Society of Leadership and Success Issued-April 2019
AKA Scholarship-February 2016
USAG Professional Membership
Honors And Accomplishments
Alpha Kappa Alpha Sorority Inc.
Dean's List Fall 2018
Scholar Athlete at NC State
Creative Director and Film Maker 2018-19
North Carolina State Cheerleader
National Championship 2018
Timeline
Financial Literacy Teacher
Legends Charter School
10.2023 - Current
Certified Stretch Practitioner
Stretch Zone
03.2023 - Current
Marketing Specialist and Operations
Eagle Physical Therapy & Rehabilitation
10.2021 - 03.2023
Sales Associate and Customer Service Representative
Best Buy
09.2021 - 12.2021
Marketing and Communication Specialist
Ultimate Charities
07.2021 - 10.2021
Business - Certified Stretch Coach/Active Flexibility Training
Thee Belle Twins LLC
05.2021 - Current
Gymnastics Coach
Sports and Learning Complex
06.2014 - 12.2021
Bachelor of Arts - Communication, Media
North Carolina State University
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