Ashley Belton
Richmond,VA
Summary
Results-driven instructor with a strong background in training delivery and curriculum development, fostering inclusive learning environments. Committed to operational compliance and continuous improvement to enhance employee performance and customer engagement.
Experienced with curriculum development, lesson planning, and student assessment. Utilizes effective classroom management strategies to foster positive learning environment. Knowledge of diverse teaching methodologies and educational technologies.
Overview
9
9
years of professional experience
Work History
INSTRUCTOR II
CarMax
06.2020 - 10.2025
- Led comprehensive onboarding and professional development for new-hire contact center associates, training on organizational policies, technical systems, compliance standards, and customer engagement best practices.
- Delivered instruction through multiple modalities, including in-person facilitation, virtual learning, and role-based simulations, to build operational readiness and communication skills.
- Fostered inclusive, high-engagement learning environments using active learning strategies and data-informed instruction.
- Coached, mentored, and evaluated associate performance; provided structured feedback to drive continuous improvement and accountability.
- Partnered with site leadership and cross-functional stakeholders to monitor post-training performance, and identify opportunities for operational improvement.
- Collaborated on curriculum development and program updates to meet evolving organizational priorities and workforce needs.
GENERAL MANAGER
Kids First Swim Schools
02.2020 - 06.2020
- Directed daily operations for the Midlothian location, overseeing staff management, marketing, and program delivery.
- Led targeted marketing and outreach efforts that increased enrollment, and strengthened community visibility.
- Administered payroll, scheduling, and human resources functions for site staff.
- Onboarded and trained new instructors, establishing performance standards, and professional expectations.
- Supervised and managed a team of 20 instructors, ensuring consistent program quality and adherence to curriculum standards.
- Conducted staff meetings to align operational goals, performance outcomes, and customer service expectations.
- Ensured facility safety, regulatory compliance, and cleanliness standards.
ASSISTANT DIRECTOR
Midlothian Kids Academy
01.2017 - 02.2020
- Oversaw daily operations and administrative functions for a growing early education facility.
- Led marketing, outreach, and enrollment initiatives, expanding student enrollment from 2 to over 200.
- Served as acting Director as needed, ensuring continuity of leadership and operations.
- Maintained full compliance with safety, licensing, and regulatory requirements.
- Managed and mentored a team of 30 staff members, supporting curriculum implementation and professional development.
- Processed payroll, and managed enrollment, billing, and reconciliation.
- Coordinated enrollment processes, maintained student records, and documented academic and behavioral progress.
- Supported positive student engagement through consistent, developmentally appropriate behavior management practices.
Education
Bachelor of Arts - Political Science
Virginia Union University
Richmond, VA11.2019
Bachelor of Arts - History
Virginia Union University
Richmond, VA11.2019
Skills
- Effective training delivery
- Curriculum design
- Employee performance review
- Regulatory compliance management
- Evidence-based instructional strategies
- Customer relationship management
Timeline
INSTRUCTOR II
CarMax
06.2020 - 10.2025
GENERAL MANAGER
Kids First Swim Schools
02.2020 - 06.2020
ASSISTANT DIRECTOR
Midlothian Kids Academy
01.2017 - 02.2020
Bachelor of Arts - History
Virginia Union University
Bachelor of Arts - Political Science
Virginia Union University