Ashley Bender
Charles Town,WV
Summary
Well-qualified Practice Manager with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers, and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
6
6
years of professional experience
Work History
Practice Manager
Antietam Pediatric and Adolescent Care
Hagerstown, MD
11.2020 - Current
- Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
- Created and implemented organizational policies and procedures.
- Implemented new check-in system for more efficient copayment collection and higher patient satisfaction.
- Produced monthly financial reports like income statements, balance sheets and cash flow statements for presentation to practice partners.
- Created new standard operating procedures improving billing accuracy and cash flow.
- Managed payroll operations for team of 20 employees.
Pre-Services Coordinator Lead
Maryland Oncology Hematology
Rockville, MD
08.2019 - 10.2020
- Register all new patients in EMR system.
- Coordinated all genetic counseling consults.
- Initiated contact with appropriate service providers to request referrals and followed up to confirm appointments.
- Maintained patient confidence by keeping patient records information confidential.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Supervised 4 team members and provided constructive feedback, resulting in higher morale and increased employee retention.
Physician Practice Manager
Valley Health
Martinsburg, WV
02.2019 - 08.2019
- Developed close working relationships with front office and back office staff.
- Assessed processes and procedures, complying with OSHA and HIPAA regulations.
- Supervised team of 20 office personnel.
- Collaborated with medical staff consisting of 2 physicians and 4 advanced care providers.
- Assessed processes and procedures, complying with OSHA and HIPAA regulations.
Clinical Coordinator
Maryland Oncology Hematology
Rockville, MD
03.2018 - 02.2019
- Coordinated, monitored, assigned and documented patient and clinical care activities.
- Provided care and progress reports to patients.
- Communicated with over 30 patients per day via in-person, phone, or email.
- Implemented new projects to expand scope of accuracy and time management.
- Scheduled surgeries, managed pre-certifications and verified insurance coverage.
- Assisted patients in adhering to prescribed care models via phone and email communications.
Front Desk Supervisor
Maryland Oncology Hematology
Wheaton, MD
06.2017 - 03.2018
- Trained new staff on correct procedures, compliance requirements and performance strategies.
- Oversaw front desk operations with eye for practice reputation, staff productivity and operational efficiency.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Oversaw 5 front desk employees daily.
- Performed daily office operations to aid Practice Manager.
Medical Records Analyst
Maryland Oncology Hematology
Rockville, MD
10.2016 - 06.2017
- Maintained patient confidence by keeping patient records information confidential.
- Reviewed over 30 charts per day and flagged incomplete or inaccurate information.
- Processed medical records requests from outside providers according to facility, state and federal law.
- Uploaded physician progress notes, history and physicals into electronic medical records.
- Maintained accuracy, completeness and security for medical records and health information.
Medical Secretary
Frederick Oncology Hematology Associates
Frederick, MD
02.2016 - 05.2016
- Managed master calendar and scheduled appointments for 6 providers based on optimal patient loads and clinician availability.
- Organized paperwork such as charts and reports for office and patient needs.
- Enhanced office productivity by handling high volume of callers per day.
- Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
- Completed all documentation practice use including HIPAA forms, consents, and new patient packets.
New Patient Coordinator
Frederick Oncology Hematology Associates
Frederick, MD
12.2015 - 02.2016
- Processed all new patient paperwork and scheduling.
- Registered new patients into EMR system.
- Retrieved all medical records needed for new patient appointment
- Managed obituaries and condolences.
- Provided backup to front desk with various tasks whenever employee was absent or at lunch.
- Called insurance companies to get precertification and other benefits information on behalf of patients.
- Collected and verified completeness of intake and enrollment screening packets for facility.
Front Desk Associate
Frederick Oncology Hematology Associates
Frederick, MD
08.2015 - 12.2015
- Maintained cleanliness and organization of front desk area.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Ensured patient accounts were in balance and ran daily reports to verify totals.
Education
Masters of Healthcare Administration -
Capella University
Minneapolis, MN2020
Bachelor of Science - Business Administration
Shepherd University
Shepherdstown, WV2014
Skills
- Critical Thinking
- Decision Making
- Time Management
- Verbal and Written Communication
- Employee Recruitment and Hiring
- Operational Records Maintenance
- Process Implementation
- Policy and Program Development
- Data Analysis
- Financial Reporting Coordination
Affiliations
- National Society of Leadership and Success Member
- Alumni Sister of Alpha Sigma Tau National Sorority
Timeline
Practice Manager
Antietam Pediatric and Adolescent Care
11.2020 - Current
Pre-Services Coordinator Lead
Maryland Oncology Hematology
08.2019 - 10.2020
Physician Practice Manager
Valley Health
02.2019 - 08.2019
Clinical Coordinator
Maryland Oncology Hematology
03.2018 - 02.2019
Front Desk Supervisor
Maryland Oncology Hematology
06.2017 - 03.2018
Medical Records Analyst
Maryland Oncology Hematology
10.2016 - 06.2017
Medical Secretary
Frederick Oncology Hematology Associates
02.2016 - 05.2016
New Patient Coordinator
Frederick Oncology Hematology Associates
12.2015 - 02.2016
Front Desk Associate
Frederick Oncology Hematology Associates
08.2015 - 12.2015
Masters of Healthcare Administration -
Capella University
Bachelor of Science - Business Administration
Shepherd University
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