Ashley Bender
Bedford Heights
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals. Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Overview
6
6
years of professional experience
Work History
KTP
Public Storage
Bedford Heights
08.2022 - Current
- Executed daily responsibilities with accuracy and efficiency.
- Achieved high customer satisfaction by addressing problems with knowledgeable service.
- Organized and prioritized tasks to meet service goals effectively.
- Delivered excellent service through face-to-face interactions and phone communications.
- Identified areas of improvement in existing training methods and procedures.
- Facilitated training sessions on company policies and procedures for new hires.
- Conducted performance evaluations to assess trainee progress and understanding.
- Trained newly hired top talent to fill key positions and maximize productivity.
- Daily lot checks to ensure units were secured and protected.
Front Desk Agent
Super 8 Hotel
Uniontown
05.2019 - 03.2020
- Greeted guests warmly and managed check-in and check-out processes.
- Answered phone calls and responded to guest inquiries promptly.
- Managed reservations using hotel management software efficiently.
- Assisted guests with room service orders and special requests.
- Maintained cleanliness and organization of the front desk area.
- Coordinated with housekeeping to ensure room readiness for arrivals.
- Processed payments and handled financial transactions accurately.
- Resolved guest complaints with professionalism and empathy.
- Answered phones, responded to inquiries, and took messages.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Provided excellent customer service while upholding company policies.
- Managed cash drawer responsibly throughout shift.
- Maintained cleanliness of lobby area at all times.
- Provided information about hotel amenities, services, and local attractions.
Education
GED -
GlenOak High School
Canton, OH02-2014
Skills
- Employee training
- Performance evaluation
- Customer service
- Time management
- Communication skills
- Attention to detail
- Excellent communication
- Organization and time management
References
References available upon request.
Timeline
KTP
Public Storage
08.2022 - Current
Front Desk Agent
Super 8 Hotel
05.2019 - 03.2020
GED -
GlenOak High School
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