Ashley Benford

I am a proactive and dedicated customer service professional with a focus on meeting and exceeding expectations. I have experience in resolving customer inquiries and ensuring customer satisfaction. I am skilled in problem-solving in a fast-paced and ever-changing environment.

My responsibilities have included responding to customer complaints, escalating issues to the appropriate teams, updating customer information, and performing administrative tasks as assigned.

In addition to my customer service experience, I have also worked as a Community Consultant at Overall Creek Apartments. In this role, I presented properties to prospective clients, assisted landlords in finding suitable tenants, promoted properties through various media and advertising techniques, evaluated client requirements, negotiated leasing terms, and ensured proper maintenance and inspections.

I hold a Bachelor of Arts in Integrated Studies from Middle Tennessee State University, where I completed my education from August 2014 to December 2019. I also have a High School Diploma from Chattanooga Central High School.

My skills include proficiency in Microsoft Office, with expertise in Entrata, leadership/decision making, conflict resolution, and communication. I also have experience in sales and presentation skills, as well as strategic planning.

Overall, my background showcases my strong customer service skills, experience in property management, and proficiency in various software and communication tools.