Ashley Bennett
Las Vegas,NV
Summary
Proven leader at Walgreens, adept in employee training and customer service, enhanced team performance and customer satisfaction through effective conflict resolution and meticulous cash handling. Leveraged decision-making and problem-solving skills to streamline operations, achieving a significant improvement in daily workflows and guest service.
Overview
4
4
years of professional experience
Work History
Shift Lead
Walgreens
01.2023 - Current
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Trained and mentored new employees to maximize team performance.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
- Kept employees operating productively and working on task to meet business and customer needs.
- Trained new employees on company policies, procedures, and best practices for optimal performance.
- Enhanced customer satisfaction through effective conflict resolution and prompt service.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Responded to and resolved customer questions and concerns.
Shift Lead
Walgreens
11.2020 - 12.2022
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Trained and mentored new employees to maximize team performance.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
- Kept employees operating productively and working on task to meet business and customer needs.
- Responded to and resolved customer questions and concerns.
Education
High School Diploma -
Casa Grande Union High School
Casa Grande, AZ05.2019
Skills
- Decision-making capabilities
- Customer service focus
- Employee Training
- Guest service
- Conflict Resolution
- Cash Handling
- Positive Attitude
- Team Leadership
- Problem-Solving
- POS System Operation
- Daily workflows
Timeline
Shift Lead
Walgreens
01.2023 - Current
Shift Lead
Walgreens
11.2020 - 12.2022
High School Diploma -
Casa Grande Union High School