Ashley Bennett
Independence,United States
Summary
Dynamic Certified Pharmacy Technician with a proven track record at St Elizabeth Hospital Medical Center, enhancing patient care through meticulous medication dispensing and workflow optimization. Excelled in problem-solving and HIPAA compliance, significantly boosting pharmacy efficiency. Demonstrated leadership by training peers, showcasing a blend of technical expertise and interpersonal skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Certified Pharmacy Technician
St Elizabeth Hospital Medical Center
10.2022 - Current
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
- Safeguarded patient confidentiality by adhering to HIPAA guidelines when handling sensitive medical information.
- Expedited medication delivery times by coordinating effectively with hospital transport services for prompt distribution to patient care units.
- Collaborated with nursing staff to address medication-related concerns and provide timely resolutions.
- Maintained compliance with federal regulations and hospital policies by properly disposing of expired or damaged medications.
- Demonstrated versatility in supporting various hospital departments'' pharmaceutical needs, including the emergency room, intensive care unit, surgery center, and oncology clinic as needed.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
- Counted, measured and compounded medications following standard procedures.
- Counted and labeled prescriptions with correct item and quantity.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
Pharmacy Technician
Kroger's Pharmacy
06.2020 - 04.2023
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Entered and processed patients' prescriptions into internal system.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Collected co-payments or full payments from customers.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Boosted customer loyalty by providing friendly, knowledgeable assistance on drug interactions and side effects.
- Maintained clean and organized work environment, adhering to health and safety standards.
- Engaged in continuous learning to stay updated on pharmaceutical practices and products.
- Managed medication inventory, ensuring availability of all necessary drugs.
- Streamlined drug distribution processes, reducing wait times for patients.
- Collaborated with healthcare professionals to clarify prescription details, ensuring accuracy.
Team Member
Pets Supplies Plus
06.2019 - 10.2020
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Maintained productive, efficient approach to all tasks.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
- Addressed and resolved customer complaints in polite and professional manner.
- Learned all required tasks quickly to maximize performance.
Education
High School Diploma -
Simon Kenton Highschool
Independence06-2021
Skills
- Problem-solving skills
- Insurance Billing
- HIPAA Regulations
- Medication Dispensing
- Filling Prescriptions
- Workflow Optimization
Certification
- CPhT - Certified Pharmacy Technician
Timeline
Certified Pharmacy Technician
St Elizabeth Hospital Medical Center
10.2022 - Current
Pharmacy Technician
Kroger's Pharmacy
06.2020 - 04.2023
Team Member
Pets Supplies Plus
06.2019 - 10.2020
- CPhT - Certified Pharmacy Technician
High School Diploma -
Simon Kenton Highschool
Similar Profiles
Sylvia PittmanSylvia Pittman
Operating Room Registered Nurse at St Elizabeth Hospital Medical CenterOperating Room Registered Nurse at St Elizabeth Hospital Medical Center
Allison BridwellAllison Bridwell
Interventional Radiology Technologist at St Elizabeth Hospital Medical CenterInterventional Radiology Technologist at St Elizabeth Hospital Medical Center
Brittany GivensBrittany Givens
Radiologic Technologist Assistant at St Elizabeth Hospital Medical CenterRadiologic Technologist Assistant at St Elizabeth Hospital Medical Center