Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ashley Bennett

Oklahoma City

Summary

Dynamic and compassionate professional with a proven track record at Sono Bello, excelling in teamwork and customer service. Adept at problem-solving and multitasking, I effectively enhanced patient satisfaction and care quality. Skilled in communication and critical thinking, I thrive in fast-paced environments, ensuring optimal support and collaboration within healthcare teams.

Overview

17
17
years of professional experience
1
1
Certification

Work History

PA

Sono Bello
01.2024 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours across night, weekend, and holiday shifts.

CNA

St. Ann's Nursing Home
02.2022 - 01.2024
  • Assisted patients with daily living activities, enhancing overall comfort and well-being.
  • Monitored vital signs and reported changes to nursing staff for timely interventions.
  • Maintained cleanliness and organization of patient rooms, ensuring a safe environment.
  • Collaborated with healthcare team to develop individualized care plans for patients.

Call Rep

Sprint
03.2019 - 01.2020
  • Managed high-volume inbound calls to resolve customer inquiries efficiently.
  • Trained new team members on call handling protocols and customer service best practices.
  • Utilized CRM software to document interactions and track customer issues accurately.
  • Collaborated with cross-functional teams to improve service delivery processes.

CNA

South Point Nursing Home
03.2018 - 01.2019
  • Educated patients and families on healthcare practices, promoting better health outcomes.
  • Documented patient care activities accurately in electronic health record systems.
  • Assisted in mobilizing patients, reducing risk of injury and promoting mobility.
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.

Sales Associate

Ornge Lake Resorts
01.2015 - 01.2017
  • Delivered exceptional customer service, resolving inquiries and enhancing shopping experiences.
  • Assisted in inventory management, ensuring accurate stock levels and timely replenishment.
  • Trained new associates on sales techniques and product knowledge to enhance team performance.
  • Collaborated with management to develop promotional displays, driving increased customer engagement.

CNA

VA Nursing Home
01.2010 - 01.2012
  • Provided emotional support to patients, fostering a supportive care atmosphere.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.

CNA

Grace Living Center
07.2008 - 01.2010
  • Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
  • Ensured prompt response to call lights, addressing patient needs in a timely manner.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.

Education

High School Diploma -

Chickasha High School
Chickasha, OK
05-2008

No Degree - CNA

Guthrie Job Corps
01-2008

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Multitasking Abilities
  • Excellent communication
  • Critical thinking
  • Organizational skills

Certification

  • Certified CNA,

Timeline

PA

Sono Bello
01.2024 - Current

CNA

St. Ann's Nursing Home
02.2022 - 01.2024

Call Rep

Sprint
03.2019 - 01.2020

CNA

South Point Nursing Home
03.2018 - 01.2019

Sales Associate

Ornge Lake Resorts
01.2015 - 01.2017

CNA

VA Nursing Home
01.2010 - 01.2012

CNA

Grace Living Center
07.2008 - 01.2010

High School Diploma -

Chickasha High School

No Degree - CNA

Guthrie Job Corps

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