Ashley Bennett
Ithaca,USA
Summary
Achieved improved customer satisfaction by delivering personalized financial solutions through effective communication and analytical problem-solving. Enhanced customer loyalty by anticipating needs and applying service-focused behaviors. Holds unrestricted authorization to work in the US for any employer.
Overview
14
14
years of professional experience
Work History
Healthcare Specialist
Maximus Federal Services
Phoenix, AZ
11.2025 - Current
- Facilitated customer understanding and completion of healthcare plan enrollment applications.
- Cultivated patient satisfaction by providing empathetic care and maintaining open lines of communication.
- Coordinated with insurance providers to secure coverage for necessary medical services, alleviating financial burdens on patients and families.
Lead Teacher
La Petite Academy Inc.
South Bend, IN
10.2023 - 06.2024
- Facilitated ongoing dialogue with parents to enhance understanding of student development and academic challenges.
- Structured daily activities to enhance overall development and growth of each student
- Cultivated a fun and dynamic learning environment through implementation of diverse engagement strategies and innovative teaching techniques.
Financial Analyst
GM Financial - AmeriCredit
Chandler, AZ
12.2021 - 07.2023
- Analyzed data and constructed comprehensive spreadsheets to identify trends and enhance revenue profitability and expense forecasts.
- Oversaw negotiations for payment arrangements to reinstate accounts facing repossession.
- Conducted thorough reviews of over 50-100 delinquent accounts a day to facilitate timely payment processing for individual members.
Fraud and Risk Analyst
Wells Fargo Bank, N.A.
Tempe, AZ
08.2019 - 07.2021
- Analyzed customer accounts to find patterns of fraud.
- Reviewed reports and individual transactions which appeared suspicious to uncover and place fraud holds.
- Responsible taking incoming calls and educating customers about fraud prevention techniques to increase awareness and reduce risk.
Fraud Analyst
PayPal
Chandler, AZ
08.2017 - 09.2018
- Analyzed and addressed account holds and limitations, ensuring seamless access for business customers.
- Evaluated fraud patterns and tracked emerging trends to design proactive prevention strategies.
- Answered 70 calls a day to manage fraudulent accounts and ensure privacy for business customers.
Account Manager
AT&T / ACC Business
Rochester, NY
04.2012 - 05.2016
- Resolved billing and service delivery issues to enhance client satisfaction.
- Nurtured long-lasting client partnerships by offering consistent pricing insights and tailored terms that prioritize customer needs.
- Managed new business account processes and collaborated with sales team to ensure accurate documentation for managed internet services and dedicated phone lines.
Education
No Degree - Business Analytics
Monroe Community College
Rochester, NYSkills
Attention to Detail
Customer Service
Fraud Prevention
Account Management
Complaint Resolution
Salesforce
Microsoft Office
Problem Solving
Research
Leadership
Interpersonal Communication Skills
Time Management
Timeline
Healthcare Specialist
Maximus Federal Services
11.2025 - Current
Lead Teacher
La Petite Academy Inc.
10.2023 - 06.2024
Financial Analyst
GM Financial - AmeriCredit
12.2021 - 07.2023
Fraud and Risk Analyst
Wells Fargo Bank, N.A.
08.2019 - 07.2021
Fraud Analyst
PayPal
08.2017 - 09.2018
Account Manager
AT&T / ACC Business
04.2012 - 05.2016
No Degree - Business Analytics
Monroe Community College