Ashley Bennett
Maximus Federal Services
Phoenix,AZ
14
years of professional experience
Dedicated customer service professional with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively in fast-paced environments. Recognized for actively identifying process improvements to enhance team performance.
Work History
Healthcare Specialist
11 Months- Responsible for taking incoming calls and assisting consumers with applications and enrollment
- Answering consumer questions and providing empathetic care.
- Coordnating with insurance providers to secure coverage for necessary medical services, to alleviate financial burdens on patients and families.
Mortgage Specialist
7 Months- Facilitated mortgage application processes, ensuring compliance with regulatory standards.
- Analyzed borrower financial
- Provided expert guidance on mortgage options, helping clients make informed financial decisions.
- Achieved high customer retention rate through exceptional relationship management and personalized service.
- Provided comprehensive financial guidance to clients, recommending suitable mortgage products based on their needs and goals.
Lead Teacher
8 Months- Facilitated ongoing dialogue with parents to enhance understanding of student development and academic challenges.
- Structured daily activities to enhance overall development and growth of each student
- Cultivated a fun and dynamic learning environment through implementation of diverse engagement strategies and innovative teaching techniques.
Financial Analyst
1 Year 7 Months- Analyzed data and constructed comprehensive spreadsheets to identify trends and enhance revenue profitability and expense forecasts.
- Oversaw negotiations for payment arrangements to reinstate accounts facing repossession.
- Conducted thorough reviews of over 50-100 delinquent accounts a day to facilitate timely payment processing for individual members.
Fraud and Risk Analyst
1 Year 11 Months- Analyzed customer accounts to find patterns of fraud.
- Reviewed reports and individual transactions which appeared suspicious to uncover and place fraud holds.
- Responsible taking incoming calls and educating customers about fraud prevention techniques to increase awareness and reduce risk.
Fraud Analyst
1 Year 1 Month- Analyzed and addressed account holds and limitations, ensuring seamless access for business customers.
- Evaluated fraud patterns and tracked emerging trends to design proactive prevention strategies.
- Answered 70 calls a day to manage fraudulent accounts and ensure privacy for business customers.
Account Manager
4 Years 1 Month- Resolved billing and service delivery issues to enhance client satisfaction.
- Nurtured long-lasting client partnerships by offering consistent pricing insights and tailored terms that prioritize customer needs.
- Managed new business account processes and collaborated with sales team to ensure accurate documentation for managed internet services and dedicated phone lines.
Education
No Degree - Business Communication
Timeline
Healthcare Specialist
Maximus Federal Services
11.2025 - CurrentRead More
Mortgage Specialist
ServBank
01.2025 - 08.2025Read More
Lead Teacher
La Petite Academy Inc.
10.2023 - 06.2024Read More
Financial Analyst
GM Financial - AmeriCredit
12.2021 - 07.2023Read More
Fraud and Risk Analyst
Wells Fargo Bank, N.A.
08.2019 - 07.2021Read More
Fraud Analyst
PayPal
08.2017 - 09.2018Read More
Account Manager
AT&T / ACC Business
04.2012 - 05.2016Read More
Monroe Community College
No Degree from Business Communication
Read More