Ashley Bentley
Phoenix,AZ
Summary
Professional experienced in banking support, adept at resolving customer inquiries and fostering positive relationships. Proven ability to collaborate effectively with team members and adapt to evolving demands. Highly skilled in problem-solving, active listening, and maintaining composure under pressure. Utilizes excellent communication and problem-solving skills to enhance client satisfaction. Strong understanding of banking procedures and customer service best practices. Reliable and focused on delivering exceptional results in customer-centric environment.
Overview
9
9
years of professional experience
Work History
CSR for Greendot Bank
IntouchCX
Mesa, AZ
11.2024 - Current
- Resolved customer inquiries through phone and chat support, ensuring timely and accurate responses.
- Documented customer interactions in CRM system, maintaining detailed records for future reference.
- Collaborated with team members to identify and implement process improvements, enhancing service delivery efficiency.
- Assist in training new representatives on company policies, procedures, and customer service best practices.
Telemarketer Sales Representative (Outbound)
TMZ Designs, LLC
08.2019 - 02.2020
- Explained product prices and packages; answered questions and addressed customer concerns
- Performed cold calling and outreach to build sales pipeline
- Established excellent sales and interpersonal skills with confident and persuasive approach
- Assisted with training and orientation of new employees
- Troubleshot any issues and escalated issues to proper department
- Answered calls, took messages and transferred calls to appropriate individuals.
Corporate Customer Service Representative
Target Financials
11.2018 - 11.2019
- Improved customer satisfaction ratings by addressing and resolving complex corporate inquiries.
- Streamlined customer service processes for faster resolution times and increased efficiency.
- Responded to customer requests via telephone and email
- Entered details such as payments, account information and call logs into the computer system
- Processed orders along with order details
- Issued refunds, replacements, and goodwill gift cards as necessary with proper judgement.
Customer Service Representative
24/7 Intouch
09.2017 - 11.2018
- Provided on-going guest services, including providing advice regarding recommended contractor
- Verified contractor integrity
- Responded to customer requests via telephone and email
- Kept customer up to date on contractors' availability.
Customer Service Representative (Call Center)
Alorica
09.2016 - 09.2017
- Managed large amounts of outbound and incoming calls in a timely manner
- Interviewed clients by verifying information and obtained and Protected client information
- Identified Customer Needs and maintained Quality Assurance on every call
- Followed communication "Scripts" when handling different topics
- Upsold products as necessary.
Skills
- Script Memorization
- Performance Tracking
- CRM Software
- Client confidentiality
- Data entry
- Issue and complaint resolution
- Call documentation
- Product knowledge
- Customer account management
- Policies, procedure and compliance adherence
- Inbound/Outbound call management
Timeline
CSR for Greendot Bank
IntouchCX
11.2024 - Current
Telemarketer Sales Representative (Outbound)
TMZ Designs, LLC
08.2019 - 02.2020
Corporate Customer Service Representative
Target Financials
11.2018 - 11.2019
Customer Service Representative
24/7 Intouch
09.2017 - 11.2018
Customer Service Representative (Call Center)
Alorica
09.2016 - 09.2017