Ashley Smith

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• Managed household finances on behalf of the client when required, paying bills accurately ontime.
• Handled incoming mail, bills and invoices and completed appropriate actions.
• Provided transportation to medical appointments or recreational outings, enhancing the overall quality of life for the client.
• Improved accuracy of financial records with diligent tracking of expenses, budgeting, and invoice processing.
• Provided direct personal care and administrative services to client.
• Assisted clients with living independently through skill-building and mentoring in areas such as housekeeping adaptations and preparation of healthy meals.
• Assisted clients with daily living needs to maintain self-esteem and general wellness.

• Enhanced client recovery by providing emotional support and practical guidance.
• Promoted a strengths-based approach for clients through active listening and empathy..
• Assisted clients in setting realistic goals and provided support during their journey towards achieving them.
• Educated clients on dangers of substance abuse and prevention techniques.
• Provided ongoing assessment, problem-solving and skill teaching to assist individuals with activities of daily living.
• Assisted in training new hires on proper money handling techniques, contributing to overall team efficiency.
• Collaborated with multidisciplinary teams to develop comprehensive care plans for clients.
• Served as a role model for clients, sharing personal experiences of recovery and resilience.
• Advocated on behalf of clients to ensure access to appropriate resources and services within the community.

• Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
• Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
• Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
• Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
• Facilitated clear communication between staff members by distributing memos and announcements in a timely manner.
• Resolved customer problems and complaints.
• Handled cash transactions and maintained sales and payments records accurately.
• Restocked supplies and submitted purchase orders to maintain stock levels.