Ashley Benton
Charlotte,NC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
Work History
Teacher's Assistant
East Orange Child
06.2023 - 06.2024
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Handed out classroom materials, like pencils, paper, and crayons.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Graded assignments and reported individual progress to teacher.
- Collaborated with teachers for lesson preparation by preparing materials and setting up equipment.
- Provided one-on-one support for students with learning disabilities, enabling them to excel in their coursework.
- Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
- Registered student progress and attendance on database to enable tracking history and maintain accurate records.
- Scheduled conferences with parents to discuss students' progress and classroom behavior.
- Completed student progress reports mid-term to notify students and parents of strengths and areas of improvement.
Customer Service Representative
Life Ride Medical And Assisted Transportation
03.2022 - 02.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing appointments, improving overall user experience.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Intake Specialist
Essex County COVID Testing
11.2020 - 03.2022
- Enhanced client experience by conducting thorough intake assessments and accurately identifying their needs.
- Streamlined the intake process by developing and implementing efficient data collection methods for improved service.
- Increased customer satisfaction with timely follow-ups, ensuring all necessary documentation was collected and processed promptly.
- Contributed to a reduction in client wait times by effectively managing appointment scheduling and resource allocation.
- Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
Security Officer
Capital Guard Security
01.2020 - 09.2020
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Reduced incident response times by implementing efficient emergency procedures and collaborating with local law enforcement agencies.
- Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Education
High School Diploma -
East Orange Campus High School
East Orange, NJ06.2015
Skills
- Excellent Communication
- Teamwork and Collaboration
- Active Listening
- Relationship Building
- Team building
- Supervision and leadership
- Multitasking Abilities
- Decision-Making
- Classroom Instruction
- Student Engagement
- Positive Role Model and Mentor
- Student assessment
- Learning Strategies
- Paperwork Processing
- Data Entry
- Follow-up skills
- Retail store support
- Problem-solving abilities
- Administrative Support
- Data Collection
- Scheduling
Timeline
Teacher's Assistant
East Orange Child
06.2023 - 06.2024
Customer Service Representative
Life Ride Medical And Assisted Transportation
03.2022 - 02.2023
Intake Specialist
Essex County COVID Testing
11.2020 - 03.2022
Security Officer
Capital Guard Security
01.2020 - 09.2020
High School Diploma -
East Orange Campus High School
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