Ashley Benton
Beaufort,SC
Summary
Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills. Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills.
Overview
9
9
years of professional experience
Work History
Administrative Clerk
United States Marine Corps
06.2021 - Current
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
- Coordinated and maintained impressive office organization to keep facilities efficient, organized, and professional.
- Input data and processed system change to generate accurate reports.
- Entered data into system and updated customer contacts with information to keep records current.
- Assisted in drafting correspondence including letters, emails, memos, pleadings, motions, contracts which streamlined communication efforts.
- Improved case management efficiency by organizing and maintaining legal documents in comprehensive filing system.
- Created and prepared legal drafts by organizing and assembling information for legal documents and forms.
- Edited and proofread documents for accuracy and completeness.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Prepared new files and assigned tracking identification numbers, resulting in faster retrievals.
Customer Service Representative
US Postal Center
09.2020 - 02.2021
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Managed daily cash transactions with accuracy, maintaining balanced drawer and minimizing discrepancies.
- Promoted USPS products and services to enhance revenue generation while fulfilling customer needs.
- Weighed letters and packages and calculated costs based on classification, weight, and destination.
- Provided exceptional support during holiday seasons, adapting quickly to increased workloads without compromising performance.
- Reduced wait times by efficiently organizing workload and prioritizing tasks during peak hours.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Coordinated closely with mail carriers to ensure timely distribution of packages, enhancing overall reliability of service.
Waitress/Food Runner
Primavera Club Restaurant
11.2019 - 03.2020
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Customer Service Representative
Angelo Pharmacy
09.2018 - 08.2019
- Supported team members in achieving company goals by consistently meeting individual performance targets.
- Demonstrated adaptability through cross-training in various roles within the pharmacy setting to better serve customers as needed.
- Delivered exceptional service during high-volume periods, maintaining composure under pressure while managing multiple tasks simultaneously.
- Reduced wait times with accurate and efficient prescription processing, ensuring a seamless customer experience.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Established and maintained patient profiles, updating organizational database with current information.
- Verified prescription information prior to entry in pharmacy computer system.
- Processed payments, returns and exchanges using pharmacy POS system to accurately manage transactions.
- Answered customer questions regarding prescribed medications, over-the-counter products, and insurance coverage.
- Educated customers about billing, payment processing and support policies and procedures.
Customer Service Representative
UBS Health Care
06.2015 - 04.2016
- Responded to customer requests for products, services, and company information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Maintained detailed medical records of customer interactions, ensuring proper follow-up and resolution of issues.
- Resolved escalated customer complaints efficiently while maintaining composure under pressure situations.
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
- Coordinated with clinical staff to ensure seamless handling of prescription refills, test results, and referral authorizations.
- Completed clerical duties and tasks for clinic administration.
Education
High School Diploma -
East Side High School
Newark, NJ06-2018
Skills
- Clerical Support
- Maintaining confidentiality
- Verbal and written communication
- File Organization
- Attention to Detail
- Microsoft Office
- Teamwork and Collaboration
- Creative Thinking
- Empathy
- Bilingual
- Interpersonal skills
- Documentation and Recordkeeping
Languages
Portuguese
English
Spanish
Timeline
Administrative Clerk
United States Marine Corps
06.2021 - Current
Customer Service Representative
US Postal Center
09.2020 - 02.2021
Waitress/Food Runner
Primavera Club Restaurant
11.2019 - 03.2020
Customer Service Representative
Angelo Pharmacy
09.2018 - 08.2019
Customer Service Representative
UBS Health Care
06.2015 - 04.2016
High School Diploma -
East Side High School