Ashley Berg
Fort Ripley,MN
Summary
With a proven track record at Grandview Lodge, I excel in enhancing guest satisfaction and maintaining impeccable cleanliness standards. Skilled in cleaning and sanitation, my leadership significantly improved team productivity and guest feedback. My expertise in guest relations and team motivation ensures top-notch service delivery, making me a valuable asset to any employer seeking excellence in housekeeping management.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Housekeeping Supervisor
Grandview Lodge
09.2023 - 07.2024
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
- Maintained a high level of quality control through regular inspections, resulting in consistent adherence to hotel standards.
- Enhanced team productivity by providing comprehensive training on proper cleaning techniques and equipment use.
- Contributed to the hotel''s reputation for excellence by consistently meeting or exceeding cleanliness benchmarks set by the brand.
- Evaluated employee performance and developed improvement plans.
- Supervised team of housekeepers to meet highest quality of cleanliness and safety standards.
Lead Housekeeper
Ruttgers Bay Lake Lodge
04.2023 - 10.2023
- Maintained a high level of team morale by recognizing and rewarding exceptional performance through regular feedback sessions and incentive programs.
- Implemented standardized checklists for staff use during room inspections, ensuring consistent quality across all guest accommodations.
- Demonstrated leadership skills by guiding staff during periods of high occupancy or challenging situations with grace under pressure.
- Fostered a positive workplace culture through open communication channels between team members and cultivating a motivational atmosphere for all employees involved in housekeeping activities.
- Ensured timely completion of daily tasks through effective communication with team members and supervisors.
- Assisted in the development of housekeeping policies and procedures, aligning them with industry best practices to ensure continuous improvement in service delivery standards.
- Trained new hires in proper cleaning techniques, safety protocols, and company policies to ensure consistent service quality.
- Improved overall cleanliness and guest satisfaction by implementing efficient housekeeping procedures.
- Increased efficiency by cross-training employees in various housekeeping roles, resulting in greater flexibility within the team.
- Managed inventory of housekeeping supplies, minimizing waste and lowering expenses through strategic purchasing decisions.
- Communicated repair needs to maintenance staff.
- Increased employee performance through effective supervision and training.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
Housekeeper
Ruttgers Bay Lake Lodge
04.2014 - 10.2017
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Ensured all rooms met resort cleanliness standards by conducting regular inspections and addressing any issues promptly.
Housekeeper
Craguns Conference Center And Resort
10.2015 - 02.2016
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Increased room availability by managing time wisely and completing tasks within designated deadlines.
Housekeeper
Arrowwood Lodge of Brainerd
10.2014 - 01.2015
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Disposed of trash and recyclables each day to avoid waste buildup.
Education
Bachelor of Arts - Hospitality And Tourism Management
Saint Cloud State University
Saint Cloud, MN05-2027
Associate of Arts - Business Management
Central Lakes College
Brainerd05-2021
Certificate of Completion - Occupational Skills Program
Central Lakes College
Brainerd, MN05-2008
High School Diploma -
Aitkin High School
Aitkin05-2005
Skills
- Cleaning and sanitation
- Guest relations
- Customer service
- Problem-solving and Decision-making
- Team coordination
- Cross-department collaboration
- Team guidance and motivation
- Room inspection
Certification
- Business Assistant Certification-Central Lakes College, May 2021
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Housekeeping Supervisor
Grandview Lodge
09.2023 - 07.2024
Lead Housekeeper
Ruttgers Bay Lake Lodge
04.2023 - 10.2023
Housekeeper
Craguns Conference Center And Resort
10.2015 - 02.2016
Housekeeper
Arrowwood Lodge of Brainerd
10.2014 - 01.2015
Housekeeper
Ruttgers Bay Lake Lodge
04.2014 - 10.2017
Bachelor of Arts - Hospitality And Tourism Management
Saint Cloud State University
Associate of Arts - Business Management
Central Lakes College
Certificate of Completion - Occupational Skills Program
Central Lakes College
High School Diploma -
Aitkin High School
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