Ashley Berry
Warwick,RI
Summary
Proven to excel in customer service and problem-solving, I leveraged hotel software knowledge and bilingual proficiency at Marriot Hotel to enhance guest satisfaction significantly. Demonstrated patience and empathy while babysitting, ensuring a safe and engaging environment. My strategic planning and teamwork skills consistently contribute to operational excellence and positive outcomes. Friendly candidate that displays passion all while being hardworking and problem solving.
Overview
2
2
years of professional experience
Work History
Hotel Receptionist
Marriot Hotel
06.2023 - 08.2023
- Maintained a professional appearance of the front desk area by keeping it clean, organized, and well-stocked with necessary supplies.
- Provided exceptional customer service for a memorable stay, addressing guest inquiries and resolving issues promptly.
- Enhanced guest satisfaction by efficiently managing check-ins and check-outs at the hotel reception.
- Collaborated with housekeeping staff to ensure timely room availability and cleanliness for incoming guests.
- Managed cash transactions accurately, maintaining proper financial records for the reception area.
- Continuously updated knowledge on local attractions, restaurants, and transportation options to provide relevant recommendations for guests seeking guidance.
- Ensured high-quality telephone etiquette by answering calls promptly and professionally while managing multiple lines during peak hours.
Babysitter
Lillian Borges
09.2021 - 08.2023
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Maintained a clean and organized environment to ensure the well-being of children under care.
- Prepared healthy, age-appropriate snacks and meals.
- Reassured children when upset providing emotional support and stability.
- Taught children to organize toys, wash hands, and share by leading by example.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
Education
No Degree - Political Science
Stonehill College
North Easton, MA05.2027
High School Diploma -
Bishop Feehan
North Attleboro, MA05.2023
Skills
- Hotel software knowledge
- Microsoft Office
- Reservation Management
- Initiative-taking
- Patience and Tolerance
- Bilingual Proficiency
- Problem-Solving
- Time Management
- Teamwork and Collaboration
- Office Organization
- Strategic Planning
- Customer Service
- Reliability
- Patience and Empathy
- Toddler care experience
- Housekeeping
- Creative play ideas
- Reading and Storytelling
- Playing puzzles and games
- Homework Assistance
Timeline
Hotel Receptionist
Marriot Hotel
06.2023 - 08.2023
Babysitter
Lillian Borges
09.2021 - 08.2023
No Degree - Political Science
Stonehill College
High School Diploma -
Bishop Feehan