Ashley Berry
Summary
Resourceful and innovative Instructional Designer with over 5 years of experience in e-learning and curriculum development for wide variety of cultural and professional backgrounds. Offering insightful analysis of content and design to create value-added learning programs that achieve desired business outcomes. Strong communication and interpersonal skills to build relationships with stakeholders and assess learning needs.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Learning and Development Manager
EVERSANA
07.2021 - Current
- Collaborated with department heads to identify skill gaps and develop targeted training solutions.
- Conducted thorough needs assessments for individual departments to tailor training solutions accordingly.
- Optimized existing e-learning courses by incorporating interactive multimedia elements to enhance user experience.
- Evaluated the effectiveness of training programs using key performance indicators and adjusted content as needed.
- Developed strong partnerships with external vendors to provide diverse learning opportunities for employees.
- Mentored junior team members, fostering their growth and increasing departmental expertise.
- Aligned organizational goals with individual performance objectives through effective coaching and feedback sessions.
- Improved communication within cross-functional teams by facilitating collaborative workshops focused on effective communication techniques.
- Boosted employee engagement levels by creating an inclusive learning environment that encouraged open dialogue and knowledge sharing.
- Launched a new learning management system.
Media and Marketing Lead
Compassion Ministries International
07.2017 - Current
- Design and develop weekly PowerPoint presentations that align with corporate branding and communication goals.
- Oversee and manage the company's social media platforms, ensuring consistent engagement and brand alignment, while also maintaining and updating the corporate website.
- Create and implement targeted advertisement campaigns for Facebook and the company's website to maximize audience reach and engagement.
- Manage audio/visual equipment, conducting regular sound checks and maintenance to ensure optimal performance during corporate events.
- Analyze existing operational systems to identify inefficiencies or issues, and develop comprehensive proposals for technological or procedural enhancements.
- Coordinate the planning and execution of youth-focused events and community outreach programs, fostering positive community relations and enhancing brand visibility.
Learning and Development Coordinator
EVERSANA- Intouch
10.2019 - 07.2021
- Enhanced employee performance by developing and implementing comprehensive training programs.
- Provided guidance to managers on tailoring employee development plans, enabling more personalized career growth opportunities.
- Developed customized coaching plans for individual employees based on performance reviews and identified areas for growth.
- Optimized budget allocation for training initiatives by conducting cost-benefit analyses on various options available.
- Conducted regular assessments of existing training content to ensure relevance in a rapidly changing industry landscape.
- Partnered with external vendors to provide specialized training courses tailored to company needs.
- Designed e-learning modules for remote employees, increasing accessibility and flexibility of learning resources.
- Streamlined onboarding processes for new hires, resulting in decreased time to productivity.
- Conducted thorough assessments of LMS effectiveness, identifying areas for improvement and implementing necessary changes.
- Developed customized training manuals and tutorials for new users, simplifying onboarding processes while promoting self-sufficiency in navigating the platform.
- Oversaw regular audits of course content and learning materials, ensuring compliance with industry standards and best practices.
- Implemented comprehensive reporting tools within the LMS, providing stakeholders with valuable insights into learner progress and performance metrics.
- Increased user satisfaction by promptly addressing and resolving helpdesk tickets related to the LMS.
Inclusion & Diversity Intern (Learning)
EVERSANA - Intouch
06.2019 - 10.2019
- Facilitated engaging learning opportunities at company-wide events to enhance understanding and implementation of Diversity, Equity, and Inclusion (DEI) principles.
- Supported Employee Resource Groups (ERGs) and orchestrated the deployment of DEI educational programs across national offices, enhancing organizational culture and employee engagement.
- Strategically designed and managed a comprehensive DEI event calendar, including content development and special project initiatives, to align with corporate inclusion goals.
- Offered expert coaching and advisement to ERG leaders on best practices in DEI, empowering leadership and fostering an inclusive workplace environment.
- Actively participated in ERG meetings, leading logistical planning and execution of DEI training sessions, ensuring effective education rollout and event success.
- Monitored and analyzed DEI training completion rates, prepared detailed compliance reports to inform leadership decisions and strategic direction.
- Developed and led targeted communication campaigns to promote DEI initiatives, driving awareness and fostering an inclusive corporate culture.
Afternoon Teacher and Office Assistant
University Village Montessori
10.2017 - 06.2019
- Consulted with the technology department to enhance educational tools and strategies.
- Designed and coordinated daily lesson plans for primary classrooms, aligning with educational goals and standards.
- Collaborated with parents to develop personalized growth plans for each student, focusing on tailored educational outcomes.
- Organized and led quarterly events aimed at engaging current and prospective families, consistently drawing an attendance of approximately 200 participants.
- Enhanced student engagement by integrating hands-on activities and collaborative projects into the curriculum.
- Provided administrative support to the school owner, including liaison work with partnering companies.
- Managed the setup and breakdown of classroom spaces, ensuring optimal learning environments.
- Facilitated smooth transitions for new families, including conducting school tours and introductory meetings.
- Cultivated strong relationships with students, parents, and colleagues through continuous communication and by creating a supportive and inclusive educational atmosphere.
Lead Specialist
Banana Republic
01.2016 - 10.2017
- Coordinated and executed volunteer initiatives for Gap Brand, enhancing community engagement and brand image.
- Enhanced customer relations by providing personalized styling advice for diverse events, thereby boosting customer loyalty and satisfaction levels.
- Honed financial acumen by meticulously calculating and reporting hourly sales figures to management, ensuring accurate sales tracking and performance analysis.
- Led the training of store staff on new technological tools designed to enhance the customer experience, optimizing operational efficiency and service quality.
- Contributed to an increase in employee retention rates by cultivating a supportive work environment and facilitating ongoing professional development.
- Elevated customer satisfaction by efficiently resolving issues, delivering comprehensive solutions, and sustaining transparent communication, resulting in improved service quality and brand reputation.
Tele-counselor
University of Illinois at Chicago- Admission Office
09.2015 - 01.2016
- Proactively supported admission initiatives through communicating with prospective students, fielding questions from parents both in person and via telephone and creating and distributing admission materials
- Facilitated active recruiting efforts by leading tours composed of prospective students and parents around the UIC campus.
- Enhanced student enrollment rates through effective communication of program benefits and admission requirements.
- Managed a high volume of inbound calls efficiently, prioritizing tasks as needed to meet daily objectives successfully.
- Worked closely with admissions representatives to coordinate open house events or campus tours for interested parties, increasing overall brand exposure among potential applicants.
Customers Sales Specialist and Copy/Print Associate
Office Max
06.2015 - 12.2015
- Collaborated with customers to creatively design business cards, posters, flyers and banners using various photography technology systems including Photoshop.
- Expertly operated the cash register for business transactions and provided assistance to customers on the sales floor.
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
Administrative Assistant
H-F Guidance Counselor's Office
08.2013 - 05.2014
- Enthusiastically interacted with students and parents in a professional manner
- Effectively provided administrative office support, such as copying, mail coordination, and creating bulletin boards and new student packets.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Education
Bachelor of Arts - Communications
University of Illinois At Chicago (UIC)
Chicago, ILHigh School Diploma -
Homewood Flossmoor High School (H-F)
Chicago, ILSkills
- Instructional Strategies
- Organizational Development
- Training delivery
- Curriculum Design
- Learning Analytics
- Blended Learning
- Knowledge management
- Stakeholder Management
- Needs Assessment
- E-learning development
Certification
- Articulate Storyline, ATD - 2019
- Instructional Design, ATD - 2020
- DiSC Facilitation Training, Wiley - 2021
Timeline
Learning and Development Manager
EVERSANA
07.2021 - Current
Learning and Development Coordinator
EVERSANA- Intouch
10.2019 - 07.2021
Inclusion & Diversity Intern (Learning)
EVERSANA - Intouch
06.2019 - 10.2019
Afternoon Teacher and Office Assistant
University Village Montessori
10.2017 - 06.2019
Media and Marketing Lead
Compassion Ministries International
07.2017 - Current
Lead Specialist
Banana Republic
01.2016 - 10.2017
Tele-counselor
University of Illinois at Chicago- Admission Office
09.2015 - 01.2016
Customers Sales Specialist and Copy/Print Associate
Office Max
06.2015 - 12.2015
Administrative Assistant
H-F Guidance Counselor's Office
08.2013 - 05.2014
Bachelor of Arts - Communications
University of Illinois At Chicago (UIC)
High School Diploma -
Homewood Flossmoor High School (H-F)
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