Ashley Berry
Saint Paul,MN
Summary
Support Team Manager with 5+ years at Animal Emergency and Referral Center, specializing in coaching, veterinary medicine, workflow optimization, and process improvements. Skilled in driving operational efficiency, boosting customer satisfaction, and fostering a positive, high-retention work environment.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Support Team Manager-Animal Emergency Vet Clinic
Animal Emergency and Referral Center
11.2024 - Current
- Provided hands-on support as ER/ICU and Triage Technician, working 30-40 hours/week to ensure efficient operations.
- Collaborated with cross-functional teams to resolve systemic issues, enhancing customer service, patient care and employee satisfaction.
- Ensured operational consistency in workflow and cleanliness across two clinic locations, regularly traveling between sites.
- Led root cause analysis, implementing corrective actions to improve customer satisfaction and patient care.
- Performed terminations and enforced disciplinary actions. Assisted with internal and external hiring and training.
- Managed biweekly approval of timecards and scheduling requests while being on call 24/7 for a team of 30 technician assistants. Regularly monitored Microsoft Outlook and other messaging platforms to ensure timely communication.
- Anticipated the daily schedule and made adjustments as necessary.
- Provided leadership and coaching, fostering a positive work environment and supporting professional development.
- Promoted a welcoming environment with a focus on diversity, equity, and inclusion.
Specialty Float Technician Assistant
Animal Emergency and Referral Center
04.2023 - 11.2024
- Supported 12 specialty departments, including surgery, in animal restraint, client service, laboratory operations, and procedural assistance.
- Committed to continuous professional development, staying current with advancements in specialty care.
- Educated concerned owners on their pets new diagnoses
Emergency Triage Technician/Technician Assistant
Animal Emergency and Referral Center
06.2020 - 04.2023
- Maintained client relations by communicating wait times, cost estimates, and payment options (Scratch Pay, Care Credit).
- Edited, audited and monitored client and patient records through EzyVet and Vet Radar.
- Monitored patient vitals, placed IV catheters, drew blood, filled and administered controlled medications (IV, IM, SQ, PO).
- Assisted in euthanasia, ensuring a compassionate, smooth process.
- Deescalated elevated customer concerns and complaints.
- Managed appointment scheduling for efficient operations and timely and efficient patient flow.
- Triaged patients in-person and by phone, taking vitals and following doctor instructions under pressure. Began basic life support to unresponsive patients with owner permission.
Manager on Duty
Caribou Coffee
05.2017 - 06.2020
- Recruited, interviewed, trained and monitored employee performance.
- Maintained positive customer relations by addressing problems head-on and resolving issues effectively.
- Monitored inventory and ensured supplies were efficiently managed.
- Verified and processed time cards.
Education
Bachelor of Science - Animal Science
University of Wisconsin
River Falls 05-2022
Skills
- Leadership in emergency & specialty veterinary medicine
- Strong communication, organization, multitasking, and problem-solving
- Calm under pressure with a positive attitude
- Proficient in Microsoft Office
Certification
- ServSafe Certified
- Basic Life Support CPR - Recover Certified
Timeline
Support Team Manager-Animal Emergency Vet Clinic
Animal Emergency and Referral Center
11.2024 - Current
Specialty Float Technician Assistant
Animal Emergency and Referral Center
04.2023 - 11.2024
Emergency Triage Technician/Technician Assistant
Animal Emergency and Referral Center
06.2020 - 04.2023
Manager on Duty
Caribou Coffee
05.2017 - 06.2020
Bachelor of Science - Animal Science
University of Wisconsin
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