Ashley Berry
Springfield,MO
Summary
Compassionate Home Health Aide with extensive experience at Elara Caring, skilled in vital signs monitoring and emotional support. Proven ability to enhance client well-being through personalized care and effective communication, fostering trust and independence. Adept at maintaining a safe environment, ensuring comfort, and responding promptly to diverse client needs.
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
4
4
years of professional experience
Work History
Home Health Aide
Elara Caring
10.2024 - Current
- Provided emotional support and companionship to enhance client well-being.
- Monitored and documented vital signs to track health changes accurately.
- Maintained cleanliness of living spaces to promote a hygienic environment.
- Responded promptly to client needs, demonstrating adaptability in various situations.
- Developed rapport with clients, fostering trust and improving overall care experience.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Assisted clients with daily living activities, ensuring comfort and safety.
Home Health Aide
Amada Senior Care
08.2024 - 10.2024
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Improved patient well-being by providing compassionate and attentive personal care.
- Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
- Provided mobility assistance such as walking and regular exercising.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Assisted disabled clients to support independence and well-being.
- Monitored client health by performing routine pulse, temperature and blood pressure checks.
- Safely transferred patients using appropriate equipment such as Hoyer lifts or gait belts minimizing injury risks.
- Administered medications as prescribed, ensuring proper dosage and timely administration for optimal health outcomes.
- Monitored changes in clients' conditions to report concerns to supervisor.
- Provided emotional support and companionship to enhance client well-being.
- Maintained cleanliness of living spaces to promote a hygienic environment.
- Responded promptly to client needs, demonstrating adaptability in various situations.
- Developed rapport with clients, fostering trust and improving overall care experience.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
Booking Agent
Dream Team Marketing
07.2023 - 01.2024
- Analyzed feedback from clients to identify areas for service improvement
- Implemented best practices for communication with clients, ensuring clarity and professionalism
- Maintained accurate records of all bookings, enabling easy access to information and effective communication among team members.
- Provided exceptional customer service to both clients and venue representatives, fostering long-lasting professional relationships.
- Developed customized marketing strategies to promote artists, resulting in increased brand visibility.
- Suggested various packages and amenities to guests, helping each find perfect accommodations to fit personal needs.
Customer Service Representative
Lincare Home Oxygen And Respiratory Systems
07.2021 - 05.2022
- Processed orders and scheduled deliveries for respiratory equipment efficiently.
- Assisted customers with inquiries regarding home oxygen and respiratory services.
- Coordinated with healthcare providers to ensure accurate patient information management.
- Resolved customer complaints by identifying needs and providing appropriate solutions.
- Maintained detailed records of customer interactions and transactions for quality control.
- Collaborated with team members to enhance service delivery and operational efficiency.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Participated in training programs to enhance product knowledge and customer service skills.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Maintained up-to-date knowledge of product and service changes.
- Met customer call guidelines for service levels, handle time and productivity.
Education
High School Diploma -
Hemet Senior High
Hemet, CACertified Nurse Assistant - Healthcare
Salina Area Technical College
Salina, KS10.2018
Skills
- Patient care
- Meal preparation
- Personal hygiene assistance
- Feeding assistance
- Housekeeping
- Dressing assistance
- Bathing assistance
- Vital signs monitoring
- Light housekeeping
- First aid and safety
- Client documentation
- Documentation
- Behavioral support
- Emotional support
- Transportation assistance
- Bedside care
- Personal care services
- Social interaction facilitation
- Elder care
- Basic housekeeping
- Activities of daily living (adls)
- Bathing support
- Emotional support and companionship
- Personal care aide
- Documentation and reporting
- Home health aide (HHA)
- Decision-making
- Condition assessmen
- Customer service
- Active listening
- Data entry
- Problem resolution
- Relationship building
- Call center experience
- Computer proficiency
- Conflict resolution
- Complaint handling
- Microsoft Excel
- Payment processing
- Client relations
- Professional telephone demeanor
- Call center operations
- Microsoft outlook
- Scheduling
- Follow-up skills
- Call management
- Paperwork processing
- Appointment scheduling
- Order processing
- Data collection
- Staff training
- Research
- Account updating
- Reading comprehension
- Proofreading
- Shipping and logistics
- Delivery scheduling
- Candidate screening
- Recruitment strategies
- Recruitment
- Cold calling
- Job applicant interviews
- Networking
- Outbound calling
- Confidentiality handling
Timeline
Home Health Aide
Elara Caring
10.2024 - Current
Home Health Aide
Amada Senior Care
08.2024 - 10.2024
Booking Agent
Dream Team Marketing
07.2023 - 01.2024
Customer Service Representative
Lincare Home Oxygen And Respiratory Systems
07.2021 - 05.2022
High School Diploma -
Hemet Senior High
Certified Nurse Assistant - Healthcare
Salina Area Technical College