Ashley Bersterman
Terrell,Tx
Summary
Dedicated healthcare professional with a proven track record at Forney Assisted Living, excelling in compassionate client care and medical office administration. Leveraged empathetic listening and patient management skills to enhance patient quality of life, achieving significant improvements in client satisfaction. Demonstrates strong ethics and a commitment to excellence in all patient interactions.
Overview
2025
2025
years of professional experience
Work History
Caregiver
Forney Assisted Living
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Provided safe mobility support to help patients move around personal and public spaces.
- Built strong relationships with clients to deliver emotional support and companionship.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
Care Partner -HHA
Pegasus Senior Living
10.2024 - Current
Patient Care Representative
Texas Health Resources
02.2023 - 03.2024
- Maintained confidentiality of patient data and condition to safeguard health information.
- Delivered excellent patient experiences and direct care.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Trained new staff on filing, phone etiquette and other office duties.
Education
Basic
Americas National Christian Academy
Arlington, TXHHA - Caregiving
Mission Care
Dallas, TX06.2024
Skills
- Documentation
- Compassionate client care
- Medication coordination
- Meal preparation
- Patient care
- Client documentation
- Flexible schedule and availability
- PPE usage
- Strong ethics
- Patient care and companionship
- First aid and safety
- Patient management
- Patient mobility assistance
- Nutrition
- Empathetic listening
- Behavior redirection
- Mobility assistance
- ADL assistance
- Basic housekeeping
- Safety awareness
- Medical office administration
Timeline
Care Partner -HHA
Pegasus Senior Living
10.2024 - Current
Patient Care Representative
Texas Health Resources
02.2023 - 03.2024
Caregiver
Forney Assisted Living
Basic
Americas National Christian Academy
HHA - Caregiving
Mission Care