Ashley Bess
JPMorgan Chase
Fort Worth,TX
1
Certification
16
years of professional experience
Dynamic banking professional with experience at JP Morgan Chase, excelling in client relationship management and cash handling. Proven track record in sales proficiency and customer service, enhancing client satisfaction and loyalty. Skilled in financial planning and loan processing, effectively resolving complex issues to drive operational success. Professional banker with substantial experience in financial services, relationship management, and customer satisfaction. Strong focus on team collaboration and achieving results, adapting seamlessly to changing needs. Skilled in client consultations, transaction processing, and compliance with financial regulations. Reliable, results-driven, and equipped with solid background in banking operations and customer service.
Work History
Transaction Specialist
11 Months- Facilitated accurate and efficient processing of high-volume transactions to ensure compliance with industry regulations.
- Analyzed transaction data to identify trends and recommend process improvements for operational excellence.
- Collaborated with cross-functional teams to streamline workflows and enhance customer satisfaction through effective communication.
- Mentored junior staff on transaction processing best practices, fostering a culture of continuous learning and development.
- Reduced errors with meticulous attention to detail during transaction verification.
- Maintained confidentiality of sensitive information to uphold trust and security in all transactional processes.
- Conducted thorough reviews and assessments to maintain high levels of detail orientation.
Associate Banker
9 Years 8 Months- Maintained 100% transaction accuracy while processing an average of 100 transactions, ensuring compliance with audit standards.
- Strengthened client relationships through consistent communication and personalized attention to individual needs.
- Balanced teller drawers and ATMs with over $25,000 daily, maintaining zero discrepancies for 4 consecutive quarters.
- Resolved complex client issues by coordinating with relevant departments, ensuring timely resolution and customer satisfaction.
- Mentored new associates on bank policies, product offerings, sales techniques, customer service standards ensuring smooth integration into the team environment.
- Supported branch management with administrative tasks such as scheduling appointments, filing documents, generating reports, and maintaining office supplies inventory.
- Boosted branch revenue with diligent cross-selling of various banking products and services.
- Provided exceptional customer service through active listening skills, empathy, and genuine concern for clients'' needs and concerns.
- Maintained a "Performance Level One" ranking for 12 consecutive months top-tier in client service and sales performance metrics.
- Resolved 95% of client issues on first contact, improving customer satisfaction by 18%
- Facilitated seamless account openings, closings, transfers, and updates for a diverse clientele base.
- Flagged and escalated suspicious activity, supporting fraud prevention efforts and maintaining compliance with financial regulations.
Clothing Sales Associate
4 Years 8 Months- Maintained a clean and organized store environment for optimal customer experience and ease of locating merchandise.
- Restocked shelves and organized displays in alignment with merchandising standards.
- Boosted store sales through effective merchandising, appealing visual displays, and strategic product placement.
- Offered personalized customer service to all customers to support satisfaction and loyalty.
- Managed fitting rooms efficiently by organizing garments according to size, style, and color while providing personalized assistance to customers as needed.
- Cleaned, closed, and secured store at end of shift.
- Maintained organized store environment to foster pleasant shopping experiences.
- Greeted customers, identified needs and provided product advice.
- Organized and participated in special store events, such as seasonal sales or launch parties, to attract new customers and boost overall revenue.
- Dressed and accessorized mannequins to highlight featured clothing and accessories.
- Processed incoming stock and documented product information to manage inventory levels.
- Assisted with visual merchandising efforts, creating cohesive and visually appealing displays that showcased current trends and inventory highlights.
- Developed loyal customer base by providing excellent customer service.
- Assisted customers with selecting clothing items and accessories based on individual needs.
- Increased customer satisfaction by providing exceptional service and assistance with clothing selections.
- Assisted over 100 customers daily while answering calls and emails
Education
Associate Of Business Administration - Business Administration
Skills
Loan processing
Financial planning
Credit assessment
Branch operations
Banking regulations
Customer service
Teller experience
Cash management
Opening and closing procedures
Dual control vaults
Effective organization skills
Deadline management
Data management
Transaction monitoring
Certification
Notary
Timeline
Transaction Specialist
JPMorgan Chase
09.2025 - CurrentRead More
Associate Banker
JPMorgan Chase
01.2016 - 09.2025Read More
Clothing Sales Associate
Express Clothing Store
11.2010 - 07.2015Read More
Jefferson Community And Technical College
Associate Of Business Administration from Business Administration
Read More